A professional enterprise welcome desk!

COC Express offers all the features of a professional operator console. This makes greeting customers on the phone fun.

The COC Express features are:

Operator console dedicated to Cisco® Unified Communications Manager Express and Cisco® Unified 500 Series
Easy and intelligent call handling
Overview of all calls incl. presence state view (like available, busy, calling, being called, do not disturb, online, be right back, absent, lunch break, vacation, etc.)
Handling of several calls simultaneously (multiline management)
Hold, unhold, broker's call, transfer, blind transfer, conference, phone note, etc.
'Drag&drop' operation
Intelligent, software-based handling
Pickup of incoming calls and of held calls incl. remote call forwarding/DND of all parties
Popup screen of incoming calls with Microsoft® Outlook contact recognition and synchronisation
Easy setup and intuitive user interface
Touch screen support
Direct dial of Microsoft® Outlook contacts
Reporting entries in Microsoft® Outlook journal
Entries in Microsoft® Outlook notes
Security features, password protected configuration
Available as Callisto Express option or as stand-alone software

Modifications without notice.

COC Express - because the first customer contact is essential!