Administrators have the capability to manage any user’s configuration and privileges through the User Administration screen.

User settings

These settings apply to all Callisto users.

Security

• When Passwords automatically expire after (days) is defined, users will be forced to change their password at the next login after the set expiration period.
• By clicking Now expired, all passwords from all existing users in Callisto will expire immediately. This only works if the parameter Passwords automatically expire after (days) is set.
• When Secure passwords required is set, users are forced to use passwords with higher safety. In this case, a password must be at least eight characters long and include at least one uppercase character, one lowercase character, one number, and one special character.
• PIN codes automatically expire after (days) and Now expired are the corresponding PIN code settings, as outlined in the password settings above.
• When Secure PIN code required is set, users are forced to use PIN codes with safety standards. In this case, PIN codes must have a length of 4–8 digits and may not include periodic sequences like 1234 (ascending digits), 8765 (descending digits), or 3885 (multiple identical digits in a row).

End user

These settings only apply to non-administrator users.

Checking Use CUCM Authentication will authenticate end users using CUCM.

Authentication using Cisco Unified Presence Server

If Presence Service is set to Cisco Unified Presence Server, this section allows you to configure integration with Cisco Unified Presence Server (CUPS) to enable presence status visibility (e.g., available, busy, away) within the system.

Authentication using Microsoft Teams Presence

Contact Photos

Contact Photos section is used to retrieve and display user photos from an LDAP directory (such as Microsoft Active Directory).

Administrator LDAP authentication

This section enables centralized administrator authentication through an external LDAP directory such as Microsoft Active Directory. This setup allows administrator credentials to be managed via LDAP, which supports centralized authentication and improved security management.

Add a new user

From the User menu, click New User to add a new user. Assign the corresponding IP phone by selecting it from the Phones drop-down menu, enter all other parameters and set the user privileges. When you’re done, click on Save.

Click on the Choose…  buttons to access additional settings.

Options

Privileges

Voicemail notifications

Fax notifications

Edit users

Users’ data can be verified, edited or deleted by choosing User > Userlist.

• Use the Search box on the title bar to find any user or selection of users. For details on available search operators, refer to the search operators quick reference.
• User details and privileges can be edited by clicking on the list entry. Clicking on the recycle icon deletes the user.
• Click the phone message icon to send a Cisco phone message. The SMS icon initiates an SMS.

Default values

You can customize the default values assigned to new users by choosing User > User Default Values. These default values are also used when importing users (see Import users) if the import doesn’t contain any user information.

User groups

User groups are used to manually group together multiple users to a set that can be used in various applications (e.g., granting access rights to all members of a group). Choose User > User Groups to add, edit, and delete user groups. Every group consists of a name, an optional description and an ID which cannot be edited.

To add or remove a user from a group, choose User > Userlist, select the user you want to edit and choose all groups the user is a member of in the User Groups field.

Import users

Import with Unified Communications Manager

Choose User > Import User to import users by either importing a CSV file or to directly import the users saved in the Unified Communications Manager.

If you choose Unified Communications Manager, an additional dialog box will open which allows you to set XML and SQL import filters: The XML filter is run before importing. The SQL filter’s field definitions match directly to the fields used in the Callisto user database.

(usr_department = 'support')
AND (usr_PhoneNumber >= '1000')
AND (usr_phoneNumber <='1999')
AND (usr_EMail like '%@company.domain')

Additional SQL fields

Import with CSV

If you choose Import CSV File, you will be guided through the import process with additional dialog boxes.

Select the CSV file and it will be uploaded automatically. In the next window, you can assign the source CSV fields to Callisto fields.

Select the proper Delimiter used in your CSV file. If the file’s first row consists of a header record, check First row contains column headers.

Select the fields that correspond to the data in your CSV file.

Clicking on Duplicate Records gives you the option to determine records that already exist in your contact list. If you select multiple checkboxes, the records where all values are identical will be treated as duplicate records.

In the drop-down list to the right of Duplicate Records, you can decide how to handle duplicates.

When you are ready, click on Continue and the import will start. Once the import is finished, a summary will be displayed.