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Installation ProfACD is installed through Callisto’s Open Application Manager. The installation and updating process for OAM applications is described in the chapter Options of the Callisto platform administration manual. Privileges The following application privileges can be assigned to a user for the ProfACD application. For setting user privileges, see the chapter User administration of the …https://www.ctmodule.com/wp-content/uploads/kb_callistoicons_tools.png4848