{"version":"1.0","provider_name":"CTModule","provider_url":"https:\/\/www.ctmodule.com\/en\/","title":"Automatic call distribution","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"mLEt1gxUB8\"><a href=\"https:\/\/www.ctmodule.com\/en\/knowledgebase\/profacd\/administration\/automatic-call-distribution\/\">Automatic call distribution<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.ctmodule.com\/en\/knowledgebase\/profacd\/administration\/automatic-call-distribution\/embed\/#?secret=mLEt1gxUB8\" width=\"600\" height=\"338\" title=\"&#8220;Automatic call distribution&#8221; &#8212; CTModule\" data-secret=\"mLEt1gxUB8\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.ctmodule.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"In the ACD tab, queues can be defined and configured. If no queues are defined, all calls will enter default queue. This tab also allows uploading announcements which can be used across all queues. Section \u201cIVR\u201d IVR Announcement The IVR announcement is a wave file that is played when there is no queue defined for \u2026","thumbnail_url":"https:\/\/www.ctmodule.com\/wp-content\/uploads\/kb_profacd_acd.png","thumbnail_width":773,"thumbnail_height":778}