The high quality of our services is an essential component of our leading products. That is why we stand for highly professional services, including best-in-class support. Our partners and end customers rightly have high expectations, which the team of CTModule answers with worldwide support with comprehensive SLAs, proactive maintenance of products, professional consulting of partners and end customers, customized product engineering according to customer needs, and extensive training programs. We have been a reliable and professional partner for each of our numerous satisfied partners and end customers for over 20 years.<\/p>\n<\/p>
Tania Barbeito, Manager Marketing & Channel Sales CTModule<\/p>\n
CTModule always strives for excellent Support and Maintenance Services for all its products because Support and Maintenance are understood as part of the product itself. Our partners and customers experience what «We care for you» means to us: We take care of each of our customers as if they were the only and most important ones. That is why we have developed the following three support plans for you. Choose the one that suits you best.<\/p>\n
CTModule offers, according to the customer demands, first, second, or third-level support for all its products and solutions, from 5×8 Basic to 7×24\/365 Premium.<\/p>\n
Program Details<\/strong><\/td>\n| Basic<\/strong><\/span><\/td>\n | Advanced (Plus)<\/span><\/td>\n | Premium<\/strong><\/span><\/td>\n<\/tr>\n<\/thead>\n\n | Support Service Channel<\/th>\n<\/tr>\n | E-mail Support<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Phone Support<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Remote Support Request (e.g., Webex)<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Support Service Operations<\/strong><\/th>\n<\/tr>\n | Support Tickets (unlimited)<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Remote Support Service<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n On-site Support Service<\/td>\n | <\/div><\/div><\/td>\n Optional by agreement, subject to a fee<\/td>\n | Optional by agreement, subject to a fee<\/td>\n<\/tr>\n | Proactive Support<\/td>\n | <\/div><\/div><\/td>\n Optional by agreement, subject to a fee<\/td>\n | Optional by agreement, subject to a fee<\/td>\n<\/tr>\n | Special Service Request \u2013 Service Catalogue<\/td>\n | <\/div><\/div><\/td>\n Optional by agreement, subject to a fee<\/td>\n | Optional by agreement, subject to a fee<\/td>\n<\/tr>\n | Support Service Operations Period<\/strong><\/th>\n<\/tr>\n | Service Desk Access Hours<\/td>\n | Business Hours<\/td>\n | (Extended) Business Hours<\/td>\n | 24\/7 | \n365<\/td>\n<\/tr>\n Standard Week \u2013 Monday to Friday<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Extended Week \u2013 Monday to Saturday<\/td>\n | <\/div><\/div><\/td>\n Optional by agreement, subject to a fee<\/td>\n | <\/div><\/div><\/td>\n<\/tr>\n Swiss Bank Holidays<\/td>\n | <\/div><\/div><\/td>\n Optional by agreement, subject to a fee<\/td>\n | <\/div><\/div><\/td>\n<\/tr>\n Outside Service\/Working Hours \u2013 On-Call Duty Service<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Service Level Agreement (SLA)<\/strong><\/th>\n<\/tr>\n | Priority<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Defined Response Time<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Support Level Access<\/strong><\/th>\n<\/tr>\n | First Level Support \u2013 End User Support<\/td>\n | <\/div><\/div><\/td>\n Optional by agreement, subject to a fee<\/td>\n | Optional by agreement, subject to a fee<\/td>\n<\/tr>\n | Second Level Support \u2013 System Administrator Support (Customer\/Partner)<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Third Level Support \u2013 CTModule Internal Support<\/td>\n | Accessible through Second Level Support only<\/td>\n | Accessible through Second Level Support only<\/td>\n | Accessible through Second Level Support only<\/td>\n<\/tr>\n | Product Maintenance and Improvements<\/strong><\/th>\n<\/tr>\n | Bug Fixes \u2013 Several Releases a Year<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n New Features \u2013 Several Releases a Year<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n Vulnerability Fixes \u2013 According to Requirements<\/td>\n | <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n <\/div><\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n <\/p>\n Have a question? Check out our Knowledge Base for quick answers and helpful guides!<\/p>\n <\/p>\n Engineering<\/h2>We all face a constantly perpetually changing market combined with changing needs. Individuality and customization of a product is a common requirement of customers. They may need additional functionalities that fit their market segment and the ability to integrate into the current systems with a secure API. CTModule’s engineering services, combined with our development tool CTMaker\u00ae and the Callisto platform concept for tailor-made applications, offer all the advantages commonly expected from a software development company. Our «One-Stop-Shop» services provide the fastest, most cost-efficient, and most effective way to satisfy demands for individual professional integrated Unified Communications solutions for the vertical markets.<\/p>\n CTModule is your Partner for UCC application developments for vertical markets. We can adapt our portfolio fast to different market requirements based on Callisto’s Open Application Manager (OAM) and API concept and our broad expertise in integrated communications and internet technologies.<\/p>\n The expertise, knowledge, modular products, and market focus of CTModule guarantee a professional and cost-efficient way to make a difference in the market. We deliver the missing pieces whenever you have a customer request, an own requirement, or a business idea regarding a new market opportunity.<\/p>\n Additional benefits:<\/em><\/p>\n CTModule offers specialized training for Service Providers and System Integrators who want to professionally market, sell, install, configure, and support CTModule products. Therefore, appropriate training is offered for technical and for sales personnel.<\/p>\n Technical training sessions for delivery, support, and operations engineers are defined as follows:<\/p>\n Technical training courses:<\/em><\/p>\n The sales training focuses on basic product knowledge and examples of how to turn innovative ideas into commercial success or realize your Managed Services potential.<\/p>\n Sales training courses:<\/em><\/p>\n Webinars for Sales and Technical Training will follow soon. Please stay tuned.<\/p>\n CTModule also offers tailored courses or end-customer training on request. Just email us, and we will contact you with an offer.<\/p>\n CTModule\u2019s Consulting Services offers professional support in developing product and service strategies, defining specifications, and finding customer-oriented solutions in fast-moving markets. We have in-depth knowledge of UCC markets, analysis strategies, process definitions, software design, protocols, and interfaces. CTModule\u2019s project managers can quickly grasp, structure, and plan projects. Your benefits include efficient and carefully thought-out product or service development and cost savings during the development, commissioning, and deployment of the products or services.<\/p>\n","protected":false},"excerpt":{"rendered":" Services all about our Products – Reliability through Quality Awareness<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5135","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n |