{"id":321,"date":"2022-05-11T09:01:19","date_gmt":"2022-05-11T09:01:19","guid":{"rendered":"http:\/\/192.168.100.222\/?post_type=product&p=321"},"modified":"2024-03-20T14:28:33","modified_gmt":"2024-03-20T14:28:33","slug":"external-call-controll","status":"publish","type":"product_page","link":"https:\/\/www.ctmodule.com\/en\/product\/external-call-controll\/","title":{"rendered":"External Call Control"},"content":{"rendered":"

Smart routing application<\/h1>

Call control made easy for Cisco UCC solutions<\/h2>

How do I control incoming calls before they have been answered? It's simple: The Callisto module External Call Control (ECC) complements the innovative Callisto applications with a powerful routing engine. The module enables active manipulation of a call even before it rings at the destination phone. There is almost nothing they can't do based on their incoming calls with the ECC application.<\/p>\n<\/p>

External Call Control<\/h2>

The powerful routing engine<\/p>

Highlights<\/h3>

Action before ringing<\/h4>

Before the call rings, the call can be routed, announcements played, or other actions triggered based on the information configured in Callisto ECC.<\/p>

Planned rerouting <\/h4>

With the Callisto ECC application Routing Assistant, each subscriber can use their own versatile rerouting planner.<\/p>

Announcements before ringing<\/h4>

Even before the call is answered, Callisto ECC can play defined announcements, for example, announcements before voice recording.<\/p>

Black and whitelists<\/h4>

The powerful ECC module includes targeted call transfer or rejection based on names entered in a blacklist or whitelist or in the existing DB.<\/p>

Reverse lookup<\/h4>

Incoming phone numbers are resolved based on the country code in the corresponding directory and displayed on the called party's phone.<\/p>

Individual EEC applications<\/h4>

In addition to individual schedules, the module ECC provides the possibility of customized applications. This flexibility makes this module extremely powerful.<\/p>

All features in detail<\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Features from\u00a0A\u2013Z<\/span><\/strong><\/td>\nDescription<\/strong><\/td>\n<\/tr>\n<\/thead>\n
Actions<\/td>\nEach ECC filter entry allows actions to be defined for call routing. These actions can be: play announcement, resolve names, run an application, reject a call. Further actions can be defined in the individual applications.<\/td>\n<\/tr>\n
Announcements \/ Announcement before reporting<\/td>\nAn ECC filter can play an announcement to the caller even before the call has been established. Among other things, this application is used a lot in connection with the Callisto VoiceRecording solution for recording legally relevant texts.<\/td>\n<\/tr>\n
Applications<\/td>\nIn Module ECC, any customized applications can be imported at runtime and applied via a definable ECC filter. CTModule offers various standard ECC applications.<\/td>\n<\/tr>\n
Called routing<\/td>\nAny actions, even running customized applications, can be executed per ECC filter even before the call has been connected based on the caller number or the caller number range.<\/td>\n<\/tr>\n
Caller routing<\/td>\nBased on the caller number or the caller number range, any actions, also customized applications, can be executed per ECC filter even before the call has been connected.<\/td>\n<\/tr>\n
Deployment<\/td>\nThe External Call Control module is an integrated part of the Callisto platform and can be easily activated with a license. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server.<\/td>\n<\/tr>\n
Directory reverse lookup<\/td>\nThe name resolution on the phone can be set via an ECC filter, with a simple click on the checkbox. In addition, ECC applications, which can access external directories (e.g., Swiss-ETV, Directory-Lux, etc.), are available.<\/td>\n<\/tr>\n
Filter<\/td>\nFor routing the calls based on the caller or caller area and the called or called party area, the administrator can set any filters with any actions. The priority of each filter can be easily set using drag and drop.<\/td>\n<\/tr>\n
Global number plan
\n(E.164 support)<\/td>\n		E.164 numbers supported<\/td>\n<\/tr>\n
green-IT<\/td>\nLowest resource requirements in the industry with the highest performance:
\n2 to 8 CPUs, 2 to 6 GB RAM, 80 GB HD, up to max. 1\u2019000 parallel calls per image.<\/td>\n<\/tr>\n
High Availability<\/td>\nYes<\/td>\n<\/tr>\n
Name resolution and display<\/td>\nThe name resolution on the phone can be set via an ECC filter, with a simple click on the checkbox. In addition, ECC applications, which can access external directories (e.g., Swiss-ETV, Directory-Lux, etc.), are available.<\/td>\n<\/tr>\n
Presence and VIP-Status<\/td>\nThe presence status of the users or the VIP status of the callers can be included in the individual ECC applications as required.<\/td>\n<\/tr>\n
Provisioning<\/td>\nManually or automatically from Cisco UCM through AXL or Microsoft AD,
\nLDAP\/OpenLDAP system and CSV files. Web services (REST) supported.<\/td>\n<\/tr>\n
Reliability<\/td>\nApart from the stability of the Callisto system, the Callisto system can be designed to be highly available.<\/td>\n<\/tr>\n
Rerouting<\/td>\nAny Callisto ECC filter can be used to switch any rerouting<\/td>\n<\/tr>\n
Scalability<\/td>\nUp to 960 parallel calls on one Callisto appliance. Additional instances supported. Unlimited number of ECC users.<\/td>\n<\/tr>\n
Security<\/td>\nhttps, SIPS, password and PIN security, appliance security, integrated firewall<\/td>\n<\/tr>\n
Supported Phones \/ Clients<\/td>\nExternal Call Control module supports all Cisco phones, as well as COC, Jabber, and Webex clients.<\/td>\n<\/tr>\n
Time control<\/td>\nBased on arbitrarily definable schedules, any actions, also customized applications, can be executed per ECC filter even before the call has been connected.<\/td>\n<\/tr>\n
Time schedules<\/td>\nA separate schedule can be stored or set for each individual ECC filter.<\/td>\n<\/tr>\n
Voice Protocols and Codecs<\/td>\nBoth codecs are supported based on the SIP protocol, G.711 and G.729.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

We Support You in Every Situation<\/h3>

Sales Support<\/h4>

We support you in every step of the resale cycle. Depending on your Partner level, we will guide you through the sales process with your customer.<\/p>

Installation and Configuration Support<\/h4>

We support you during the installation, configuration, and roll-out process for on-prem, managed service, or cloud projects. A satisfied partner and customer is our daily goal.<\/p>

Operation and Maintenance Support<\/h4>

We pay attention to the highest quality and stability in each phase of our product development process. Our dedicated support team is immediately available according to defined SLA times if any incident still occurs. More\u2026<\/a><\/p>

Training<\/h4>

We train and support our partners and their customers to learn how to correctly install, manage and use our Callisto products. More\u2026<\/a><\/p>

Tailored Developments<\/h4>

Thanks to the unique Callisto \u201cOpen Applications Management\u201d concept, partners and their customers can add customized and tailored applications to the system anytime during runtime with no service interruption. More\u2026<\/a><\/p>

Consulting<\/h4>

Our long-lasting expertise in UCC services and comprehensive industry know-how lead CTModule to deliver the best-in-class consultancy for your projects. More\u2026<\/a><\/p>

You Can Expect Only the Best \u2013 Because Quality Matters<\/h3>

Compatible<\/h4>

The Callisto appliance solution has been successfully tested and certified with Cisco UCM V12.5. In addition to that, the Callisto platform is compatible with all popular Cisco PBX systems (UCM, UCME, BE6k\/7k, HCS, Webex).<\/p>

Preferred Solution Partner<\/a><\/h4>

CTModule has been working with Cisco Systems since 2004 and is now one of the selected manufacturers worldwide with the Cisco Preferred Solution Partner<\/a> status.<\/p>

Swiss Made Software<\/h4>

Since 2007, the \u201cswiss made software\u201d<\/a> label stands for Swiss values such as quality, reliability and precision - especially in software development. CTModule is one of the first members of this quality label.<\/p>

Callisto External Call Control \u2013 Your best choice<\/h2>

Powerful<\/h3>

Callisto External Call Control module extends the possibilities of the Cisco CURRI-based ECC service and simplifies its configuration with its ECC filters, redirections, or announcements per filter.<\/p>

Rich in variants<\/h3>

With External Call Control, any variant of call routing can be configured - even before a call has been established. <\/p>

Customized<\/h3>

Callisto External Call Control provides the option of importing tailor-made, customized applications into the system at runtime via ECC applications.<\/p>

Powerful Call Control enhancement<\/h2>

The Cisco UCM-based IP PBX systems provide a helpful extension for 3rd party applications with the CURRI interface. The interface can be used to give instructions to the call manager even before the call has been established. This enables powerful applications such as scheduled call routing, message import, black\/white lists, and much more. The Callisto External Call Control module, with its flexible ECC filter concept, allows easy configuration and customized extension of ECC applications in the professional environment.<\/p>\n

The smart Callisto ECC filter concept<\/h2>

The Callisto External Call Control module provides a simple and effective ECC filter concept. Any number of customer-specific ECC filters can be defined quickly and efficiently. Callisto ECC is the first choice if calls are to be diverted before the call is made, defined announcements are to be played to a caller, or external directories are to be looked up for name resolution. A large number of functions and applications are already available in the module. Customer-specific requests can be integrated in a customized manner and imported into the system at runtime.<\/p>\n

Standard applications per ECC filter<\/h2>

Each individual Callisto ECC filter can be assigned to a standard application and a customized application. Standard applications are, for example:<\/p>\n

    \n
  • Routing Assistant (time and presence-based routing, white\/black lists)<\/li>\n
  • Directory reverse-lookup (Swiss-ETV, Directory-Lux, etc.)<\/li>\n
  • Display of names resolved in Callisto PhoneBook or external directories on the phone display<\/li>\n
  • Call protection (whitelisting based on Active Directory entry)<\/li>\n
  • Import of announcements<\/li>\n
  • Rerouting<\/li>\n
  • Time control per ECC filter<\/li>\n<\/ul>\n

    Custom applications<\/h2>

    Your customer has a particular need for inbound call routing, possibly depending on an external system? \u2013 No problem! Callisto makes it possible: a customized ECC application can easily be imported into the system during runtime and assigned to an ECC filter. In this way, virtually any customer requirement can be met easily, flexibly, and efficiently.<\/p>\n

    Technology that inspires<\/h2>

    <\/p>

    Callisto architecture \u2013 The new simplicity<\/h3>
    \"\"<\/div>\n

    The Callisto platform provides the following features (without Modules and Applications):<\/p>\n

      \n
    • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)<\/li>\n
    • Base infrastructure for import, configuration, and administration of modules, collections, and applications<\/li>\n
    • Platform management for security, back-up\/restore, update\/upgrade process, licensing, log and troubleshooting capabilities<\/li>\n
    • Dashboard and reporting<\/li>\n
    • Single Sign-On (SSO) support<\/li>\n
    • User and administrator management, rights management.<\/li>\n<\/ul>\n

      After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
      \nCallisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):<\/p>\n

        \n
      • Callisto web and telephone interface<\/li>\n
      • Cisco endpoints (XML-enabled with push message support)<\/li>\n
      • Cisco Jabber client with Callisto Gadgets (tabs)<\/li>\n
      • Cisco Webex App<\/li>\n
      • PC with Callisto operator solution and Callisto Gadgets<\/li>\n
      • SmartPhones (iOS\/Android) with Callisto Gadgets and native applications<\/li>\n
      • Tablets (iOS\/Android) with Callisto Gadgets and native applications<\/li>\n
      • Legacy phones, DECT phones, WLAN phones according to manuals.<\/li>\n<\/ul>\n

        The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
        \nFurther Callisto interfaces are:<\/p>\n

          \n
        • SIP, Secure SIP (UDP, TCP, TLS)<\/li>\n
        • RTP, SRTP, T.38\/G.711 (Softfax)<\/li>\n
        • Cisco AXL<\/li>\n
        • IP Socket connection<\/li>\n
        • HTTP(S), (S)FTP<\/li>\n
        • (S)LDAP (authentication, phone book)<\/li>\n
        • ESPA 4.4.4 \/ X (Alarming)<\/li>\n
        • REST (provisioning)<\/li>\n
        • Application interfaces for various services or applications<\/li>\n<\/ul>\n

          The Unified Presence Server (CUPS) can be integrated as an external presence source.<\/p>\n

          Minimal requirements and resource-saving for green IT<\/h3>

          The following requirements are needed for a proper use of the Callisto platform with the selected module(s):<\/p>\n\n\n\n\n\n\n\n\n\n\n
          Requirements<\/td>\nRequisite\/Description<\/td>\n<\/tr>\n<\/thead>\n
          Callisto Appliance (virtual Image, OVA)<\/td>\n\n
            \n
          • One Callisto appliance for up to approx. 1000 parallel calls on the platform.<\/li>\n
          • One platform is sufficient for an unlimited number of users and voicemail boxes<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
          Virtual environment<\/td>\nminimal: VMware ESX(i) 6.5<\/td>\n<\/tr>\n
          Callisto Appliance \u201cSmall\u201d<\/td>\n\n
            \n
          • up to 60 parallel calls<\/li>\n
          • 2 GB RAM<\/li>\n
          • 2 CPUs (ca. 2 GHz)<\/li>\n
          • 80 GB hard disk space<\/li>\n
          • 1 network connection<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
          Callisto Appliance \u201cMedium\u201d<\/td>\n\n
            \n
          • up to 240 parallel calls<\/li>\n
          • 4 GB RAM<\/li>\n
          • 4 CPUs (ca. 2 GHz)<\/li>\n
          • 80 GB hard disk space<\/li>\n
          • 1 network connection<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
          Callisto Appliance \u201cLarge\u201d<\/td>\n\n
            \n
          • starting from 240 parallel calls<\/li>\n
          • 6 GB RAM<\/li>\n
          • 8 CPUs (ca. 2 GHz)<\/li>\n
          • 80 GB hard disk space<\/li>\n
          • 1 network connection<\/li>\n
          • max. 960 parallel calls per appliance<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
          PBX (TVA\/PBX)<\/td>\nCisco IP-PBX: CUCM, HCS, Webex (Unified CM), BExk, UCx00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          Compatibility<\/h3>

          The following products have been tested for interoperability with the Callisto platform.<\/p>\n

          Note:<\/em> Various modules of the Callisto platform may also be compatible with other IP-PBX systems. Contact us if you have a specific project.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
          Manufacturer<\/td>\nSystem<\/td>\nVersion<\/td>\n<\/tr>\n<\/thead>\n
          Cisco Systems Inc.<\/td>\nUnified Communications Manager<\/td>\n7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
          Cisco Systems Inc.<\/td>\nUnified Communications Manager Business Edition 6000<\/td>\n8.6, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
          Cisco Systems Inc.<\/td>\nUnified Communications Manager Business Edition 7000<\/td>\n8.6, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
          Cisco Systems Inc.<\/td>\nHosted Collaboration Solution (HCS)<\/td>\n8.6, 9.x, 10.x, 11.x ,12.x, 14.x<\/td>\n<\/tr>\n
          Cisco Systems Inc.<\/td>\nCisco UCM Cloud<\/td>\n\u2014<\/td>\n<\/tr>\n
           <\/td>\n <\/td>\n <\/td>\n<\/tr>\n
          Cisco Systems Inc.<\/td>\nCisco Unified Presence Service (CUPS)<\/td>\n8.x, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
           <\/td>\n <\/td>\n <\/td>\n<\/tr>\n
          Cisco Systems Inc.<\/td>\nCisco Jabber<\/td>\n7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
          Cisco Systems Inc.<\/td>\nCisco Webex Client<\/td>\n\u2014<\/td>\n<\/tr>\n
           <\/td>\n <\/td>\n <\/td>\n<\/tr>\n
          Diverse<\/td>\nAndroid for Smartphones and Tablets<\/td>\nupon request<\/td>\n<\/tr>\n
          Apple Inc.<\/td>\nIOS for Smartphones and Tablets<\/td>\nupon request<\/td>\n<\/tr>\n
           <\/td>\n <\/td>\n <\/td>\n<\/tr>\n
          CTModule AG<\/td>\nCOC Operator Console<\/td>\nWindows 7.x, 8.x, 10.x, 11.x<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

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