{"id":322,"date":"2022-05-11T09:01:19","date_gmt":"2022-05-11T09:01:19","guid":{"rendered":"http:\/\/192.168.100.222\/?post_type=product&p=322"},"modified":"2024-03-20T15:30:07","modified_gmt":"2024-03-20T15:30:07","slug":"cdr-reporting","status":"publish","type":"product_page","link":"https:\/\/www.ctmodule.com\/en\/product\/cdr-reporting\/","title":{"rendered":"CDR Reporting"},"content":{"rendered":"

Call Analysis and Evaluations Made Easy<\/h1>

CDR Reporting for detailed reporting, analysis and evaluation for Cisco UCC solutions<\/h2>

With Callisto CDR Reporting, you can monitor and analyze calls, review resource usage, create reports, and make data-driven decisions. Simple, efficient, and accurate.<\/p>\n<\/p>

CDR Reporting<\/h2>

Evaluate important call data quickly and clearly<\/p>

Highlights<\/h3>

Exact raw data<\/h4>

The raw data used in CDR reporting is imported directly from the Cisco PBX (optionally with filter) and made available for further use.<\/p>

loads of information<\/h4>

Not only time, duration, and call numbers are recorded with CDR Reporting, but also redirection and disconnection reasons or the account code.<\/p>

Filtering<\/h4>

Callisto CDR Reporting provides predefined and individually configurable evaluation filters in all available user languages.<\/p>

display media<\/h4>

The CDR reports can be shown on screen, MS Excel or MS Access depending on the medium with or without graphical evaluation.<\/p>

Detailed reports<\/h4>

Application-specific and detailed reports are available in the respective Callisto modules, ProfACD, ProfAlarm, COC, etc.<\/p>

Authorization<\/h4>

Only authorized people can access sensitive data with the Callisto user authorization.<\/p>

automated<\/h4>

CDR reports can be sent to defined distribution lists on a time-controlled basis with the ReportScheduler add-on module.<\/p>

All features in detail<\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
FEATURES FROM A\u2013Z<\/td>\nDESCRIPTION<\/td>\n<\/tr>\n<\/thead>\n
Authorizations<\/td>\nCallisto CDR Reporting is based on the general authorization concept of Callisto. This allows each individual CDR user to access the reports.<\/td>\n<\/tr>\n
Automation<\/td>\nWith the ReportScheduler add-on module, CDR reports can also be sent to defined distribution lists on a time-controlled basis.<\/td>\n<\/tr>\n
Configuration<\/td>\nAfter a short CUCM SFTP server configuration, CDR reporting is ready for use. Existing CDRs are imported and can be evaluated using predefined or newly created filters.<\/td>\n<\/tr>\n
Deployment<\/td>\nThe CDR Reporting module is an integrated part of the Callisto platform and is readily available via platform license. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server.<\/td>\n<\/tr>\n
Display media<\/td>\nThe CDR reports can be shown on screen, MS Excel or MS Access depending on the medium with or without graphical evaluation.<\/td>\n<\/tr>\n
Filter<\/td>\nCallisto CDR Reporting provides predefined and individually configurable evaluation filters in all available user languages. The filters can be named and configured differently for each language. They can also be set up individually using SQL commands. Preconfigured filters are available, which can be supplemented as desired by authorized users.<\/td>\n<\/tr>\n
Global number plan (E.164 support)<\/td>\nE.164 numbers supported<\/td>\n<\/tr>\n
green-IT<\/td>\nLowest resource requirements in the industry with the highest performance: 2 to 8 CPUs, 2 to 6 GB RAM, 80 GB HD, up to max. 1\u2019000 parallel calls per image.<\/td>\n<\/tr>\n
High availability<\/td>\nYes<\/td>\n<\/tr>\n
Information<\/td>\nNot only time, duration, and call numbers are recorded with CDR Reporting, but also redirection and disconnection reasons or the account code.
\nIn addition, many other Callisto modules such as ProfACD, ProfAlam, ManagerAssistant Group, etc.) have their own integrated and extended reporting.<\/td>\n<\/tr>\n
Languages<\/td>\nCDR Reporting supports English, French, German, Spanish, and Portuguese.<\/td>\n<\/tr>\n
Provisioning<\/td>\nManually or automatically from Cisco UCM through AXL or Microsoft AD, LDAP\/OpenLDAP system, and CSV files. Web services (REST) supported.<\/td>\n<\/tr>\n
Raw data<\/td>\nThe raw data used in CDR reporting is imported directly from the Cisco PBX (optionally with filter) and made available for further use.<\/td>\n<\/tr>\n
Reliability<\/td>\nApart from the legendary stability of the Callisto system as a whole, the Callisto system can be designed to be highly available.<\/td>\n<\/tr>\n
Reporting<\/td>\nCDR Reporting provides a comprehensive overview of calls and faxes based on the Cisco UCM CDRs. Appropriate filters for the desired evaluations are available. Time, duration, call numbers, redirection, and disconnection reasons or the account code are recorded with CDR Reporting. In addition, many other Callisto modules such as ProfACD, ProfAlam, ManagerAssistant Group, etc.) have their own integrated and extended reporting.<\/td>\n<\/tr>\n
Scalability<\/td>\nUp to 960 parallel calls on one Callisto appliance. Unlimited number of Callisto CDR Reporting users.<\/td>\n<\/tr>\n
Security<\/td>\nhttps, SIPS, Passwort- und PIN-Sicherheit, Appliance-Sicherheit, integrierte Firewall<\/td>\n<\/tr>\n
Usage<\/td>\nWith CDR Reporting, you can monitor and analyze calls (including faxes), review resource usage, generate reports, and make data-driven decisions.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

We Support You in Every Situation<\/h3>

Sales Support<\/h4>

We support you in every step of the resale cycle. Depending on your Partner level, we will guide you through the sales process with your customer.<\/p>

Installation and Configuration Support<\/h4>

We support you during the installation, configuration, and roll-out process for on-prem, managed service, or cloud projects. A satisfied partner and customer is our daily goal.<\/p>

Operation and Maintenance Support<\/h4>

We pay attention to the highest quality and stability in each phase of our product development process. Our dedicated support team is immediately available according to defined SLA times if any incident still occurs. More\u2026<\/a><\/p>

Training<\/h4>

We train and support our partners and their customers to learn how to correctly install, manage and use our Callisto products. More\u2026<\/a><\/p>

Tailored Developments<\/h4>

Thanks to the unique Callisto \u201cOpen Applications Management\u201d concept, partners and their customers can add customized and tailored applications to the system anytime during runtime with no service interruption. More\u2026<\/a><\/p>

Consulting<\/h4>

Our long-lasting expertise in UCC services and comprehensive industry know-how lead CTModule to deliver the best-in-class consultancy for your projects. More\u2026<\/a><\/p>

You Can Expect Only the Best \u2013 Because Quality Matters<\/h3>

Compatible<\/h4>

The Callisto appliance solution has been successfully tested and certified with Cisco UCM V12.5. In addition to that, the Callisto platform is compatible with all popular Cisco PBX systems (UCM, UCME, BE6k\/7k, HCS, Webex).<\/p>

Preferred Solution Partner<\/a><\/h4>

CTModule has been working with Cisco Systems since 2004 and is now one of the selected manufacturers worldwide with the Cisco Preferred Solution Partner<\/a> status.<\/p>

Swiss Made Software<\/h4>

Since 2007, the \u201cswiss made software\u201d<\/a> label stands for Swiss values such as quality, reliability and precision - especially in software development. CTModule is one of the first members of this quality label.<\/p>

Callisto CDR Reporting \u2013 Your best choice<\/h2>

Informative<\/h3>

Through standard reports and individual evaluations, CDR Reporting covers your needs for analysis and monitoring of calls and costs in your company.<\/p>

Flexible<\/h3>

With the freely definable filters, you benefit from maximum flexibility in call reporting and the customized options of CDR Reporting. <\/p>

Clear<\/h3>

According to your needs, experience the complete overview of the data on the screen directly or process them in MS Excel or MS Access. <\/p>

The source is the key to quality<\/h2>

CDR Reporting provides the original Cisco UCM data directly as raw data in order to keep the data quality high. Through SFTP server import, this raw data is provided by Callisto CDR Reporting for further processing. Data that no longer exists on the Cisco PBX can still be retrieved and processed in CDR Reporting. Data no longer required can be deleted automatically after a definable time on Callisto.<\/p>\n

All original data available<\/h2>

With CDR Reporting, you can further process the following data for your reports and analyses:<\/p>\n

    \n
  • Date and time<\/li>\n
  • Caller<\/li>\n
  • Called party<\/li>\n
  • Call duration<\/li>\n
  • Reason for call forwarding<\/li>\n
  • Reason for disconnection (caller’s party)<\/li>\n
  • Reason for disconnection (called party’)<\/li>\n
  • Originally called party (in case of forwarding, transfer)<\/li>\n
  • Reason for forwarding and<\/li>\n
  • Account Code<\/li>\n<\/ul>\n

    All this data can be evaluated precisely and specifically according to your individual needs.<\/p>\n

    Freely definable filters<\/h2>

    Different departments and functions in a company have different needs for evaluations. For this reason, the CDR Reporting module has a unique filter concept, which allows predefined and customized data evaluations. Any query can be made per filter, using any number of field\/operator commands or even individual SQL statements.<\/p>\n

    Every single filter can be defined in the respective language so that colleagues in other languages can also benefit from these evaluations.<\/p>\n

    Further processing of data<\/h2>

    Do you want to get a quick impression of the data, or would you process the data further instead? Both options are possible with Callisto CDR Reporting! The evaluation of the respective filter can be done on the screen or further processed as Excel or Access file. Predefined graphical evaluations are available in MS Access too.<\/p>\n

    Reporting in detail<\/h2>

    In most cases, even more detailed data must be available in the individual applications, such as ACD, Alarming or\u00a0 ManagerAssistant solution, etc. Therefore, many Callisto modules provide additional, detailed reporting of their functions. Callisto can guarantee all customer-specific needs for detailed evaluations at any time.<\/p>\n

    Application-specific reports are available, e.g., in the following Callisto modules:<\/p>\n

      \n
    • ProfACD<\/li>\n
    • ProfAlarm<\/li>\n
    • ManagerAssistant Group<\/li>\n
    • Callisto Operator Console (COC)<\/li>\n
    • Cruise Base<\/li>\n
    • Hotel Base<\/li>\n
    • Cruise Alarming<\/li>\n
    • Cruise Wake-up<\/li>\n
    • etc.<\/li>\n<\/ul>\n

      Authorization<\/h2>

      According to GDPR, data must be protected from access by unauthorized people. This is fully ensured by the Callisto authorization concept. Each authorized person receives individual access to the data available in CDR Reporting.<\/p>\n

      Automated<\/h2>

      Special departments such as the finance department require to receive the reports automatically at a specific time. With the ReportScheduler add-on module, CDR reports can easily be sent to defined e-mail distribution lists on a time-controlled basis.<\/p>\n

      Technologie, die begeistert<\/h2>

      Leistungsstark, integriert, effizient<\/p>

      Callisto architecture \u2013 The new simplicity<\/h3>
      \"\"<\/div>\n

      The Callisto platform provides the following features (without Modules and Applications):<\/p>\n

        \n
      • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)<\/li>\n
      • Base infrastructure for import, configuration, and administration of modules, collections, and applications<\/li>\n
      • Platform management for security, back-up\/restore, update\/upgrade process, licensing, log and troubleshooting capabilities<\/li>\n
      • Dashboard and reporting<\/li>\n
      • Single Sign-On (SSO) support<\/li>\n
      • User and administrator management, rights management.<\/li>\n<\/ul>\n

        After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
        \nCallisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):<\/p>\n

          \n
        • Callisto web and telephone interface<\/li>\n
        • Cisco endpoints (XML-enabled with push message support)<\/li>\n
        • Cisco Jabber client with Callisto Gadgets (tabs)<\/li>\n
        • Cisco Webex App<\/li>\n
        • PC with Callisto operator solution and Callisto Gadgets<\/li>\n
        • SmartPhones (iOS\/Android) with Callisto Gadgets and native applications<\/li>\n
        • Tablets (iOS\/Android) with Callisto Gadgets and native applications<\/li>\n
        • Legacy phones, DECT phones, WLAN phones according to manuals.<\/li>\n<\/ul>\n

          The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
          \nFurther Callisto interfaces are:<\/p>\n

            \n
          • SIP, Secure SIP (UDP, TCP, TLS)<\/li>\n
          • RTP, SRTP, T.38\/G.711 (Softfax)<\/li>\n
          • Cisco AXL<\/li>\n
          • IP Socket connection<\/li>\n
          • HTTP(S), (S)FTP<\/li>\n
          • (S)LDAP (authentication, phone book)<\/li>\n
          • ESPA 4.4.4 \/ X (Alarming)<\/li>\n
          • REST (provisioning)<\/li>\n
          • Application interfaces for various services or applications<\/li>\n<\/ul>\n

            The Unified Presence Server (CUPS) can be integrated as an external presence source.<\/p>\n

            Minimal requirements and resource-saving for green IT<\/h3>

            The following requirements are needed for a proper use of the Callisto platform with the selected module(s):<\/p>\n\n\n\n\n\n\n\n\n\n\n
            Requirements<\/td>\nRequisite\/Description<\/td>\n<\/tr>\n<\/thead>\n
            Callisto Appliance (virtual Image, OVA)<\/td>\n\n
              \n
            • One Callisto appliance for up to approx. 1000 parallel calls on the platform.<\/li>\n
            • One platform is sufficient for an unlimited number of users and voicemail boxes<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
            Virtual environment<\/td>\nminimal: VMware ESX(i) 6.5<\/td>\n<\/tr>\n
            Callisto Appliance \u201cSmall\u201d<\/td>\n\n
              \n
            • up to 60 parallel calls<\/li>\n
            • 2 GB RAM<\/li>\n
            • 2 CPUs (ca. 2 GHz)<\/li>\n
            • 80 GB hard disk space<\/li>\n
            • 1 network connection<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
            Callisto Appliance \u201cMedium\u201d<\/td>\n\n
              \n
            • up to 240 parallel calls<\/li>\n
            • 4 GB RAM<\/li>\n
            • 4 CPUs (ca. 2 GHz)<\/li>\n
            • 80 GB hard disk space<\/li>\n
            • 1 network connection<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
            Callisto Appliance \u201cLarge\u201d<\/td>\n\n
              \n
            • up to 240 parallel calls<\/li>\n
            • 6 GB RAM<\/li>\n
            • 8 CPUs (ca. 2 GHz)<\/li>\n
            • 80 GB hard disk space<\/li>\n
            • 1 network connection<\/li>\n
            • max. 960 parallel calls per appliance<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
            PBX (TVA\/PBX)<\/td>\nCisco IP-PBX: CUCM, HCS, Webex (Unified CM), BExk, UCx00, UCME<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

            Compatibility<\/h3>

            The following products have been tested for interoperability with the Callisto platform.<\/p>\n

            Note:<\/em> Various modules of the Callisto platform may also be compatible with other IP-PBX systems. Contact us if you have a specific project.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
            Manufacturer<\/td>\nSystem<\/td>\nVersion<\/td>\n<\/tr>\n<\/thead>\n
            Cisco Systems Inc.<\/td>\nUnified Communications Manager<\/td>\n7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
            Cisco Systems Inc.<\/td>\nUnified Communications Manager Business Edition 6000<\/td>\n8.6, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
            Cisco Systems Inc.<\/td>\nUnified Communications Manager Business Edition 7000<\/td>\n8.6, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
            Cisco Systems Inc.<\/td>\nUnified Communications Manager Express<\/td>\n7.x, 8.x, 9.x,10.x,11.x, 12.x, 14.x<\/td>\n<\/tr>\n
            Cisco Systems Inc.<\/td>\nHosted Collaboration Solution (HCS)<\/td>\n8.6, 9.x, 10.x, 11.x ,12.x, 14.x<\/td>\n<\/tr>\n
            Cisco Systems Inc.<\/td>\nCisco UCM Cloud<\/td>\n\u2014<\/td>\n<\/tr>\n
             <\/td>\n <\/td>\n <\/td>\n<\/tr>\n
            Cisco Systems Inc.<\/td>\nCisco Unified Presence Service (CUPS)<\/td>\n8.x, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
             <\/td>\n <\/td>\n <\/td>\n<\/tr>\n
            Cisco Systems Inc.<\/td>\nCisco Jabber<\/td>\n7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x<\/td>\n<\/tr>\n
            Cisco Systems Inc.<\/td>\nCisco Webex Client<\/td>\n\u2014<\/td>\n<\/tr>\n
             <\/td>\n <\/td>\n <\/td>\n<\/tr>\n
            Diverse<\/td>\nAndroid for Smartphones and Tablets<\/td>\nupon request<\/td>\n<\/tr>\n
            Apple Inc.<\/td>\nIOS for Smartphones and Tablets<\/td>\nupon request<\/td>\n<\/tr>\n
             <\/td>\n <\/td>\n <\/td>\n<\/tr>\n
            CTModule AG<\/td>\nCOC Operator Console<\/td>\nWindows 7.x, 8.x, 10.x, 11.x<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

            CDR Reporting for detailed reporting, analysis and evaluation for Cisco UCC solutions<\/p>\n","protected":false},"featured_media":5595,"template":"","class_list":["post-322","product_page","type-product_page","status-publish","has-post-thumbnail","hentry","product_category-cdr-2","product_category-reporting","product_platform-cucm-hcs-webex","product_platform-univerge-3c"],"acf":[],"yoast_head":"\nCisco CDR Reporting – Detailed Call Reporting for CUCM<\/title>\n<meta name=\"description\" content=\"Module for Cisco Call Reporting. 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