{"id":5582,"date":"2022-05-11T09:01:19","date_gmt":"2022-05-11T09:01:19","guid":{"rendered":"http:\/\/192.168.100.222\/?post_type=product_page&p=5582"},"modified":"2024-03-20T13:37:26","modified_gmt":"2024-03-20T13:37:26","slug":"profacd-supervisor","status":"publish","type":"product_page","link":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/","title":{"rendered":"ProfACD Supervisor"},"content":{"rendered":"

Monitoring for team leaders<\/h1>

Supervisor functionality for Cisco UCC solutions<\/h2>

Team leaders or supervisors in a call center need a detailed overview of what is happening with their team so they can react to situations as they occur and quickly solve them. The ProfACD automated call distribution system provides tools for this purpose, such as the configurable ProfACD Viewer that displays a complete overview of all activities and agents in the call center, easy agent administration, receipt and evaluation of alarm messages, extensive reporting, a monitoring and coaching function for training and quality control (with the COC module), and much more.<\/p>\n<\/p>","protected":false},"excerpt":{"rendered":"

Supervisor capabilities for Cisco UCC solutions<\/p>\n","protected":false},"featured_media":5584,"template":"","class_list":["post-5582","product_page","type-product_page","status-publish","has-post-thumbnail","hentry","product_category-acd","product_category-call-center","product_platform-cucm-hcs-webex"],"acf":[],"yoast_head":"\nProfACD Supervisor – CTModule<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ProfACD Supervisor\" \/>\n<meta property=\"og:description\" content=\"Supervisor capabilities for Cisco UCC solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/\" \/>\n<meta property=\"og:site_name\" content=\"CTModule\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-20T13:37:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CtModule\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/\",\"url\":\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/\",\"name\":\"ProfACD Supervisor – CTModule\",\"isPartOf\":{\"@id\":\"https:\/\/www.ctmodule.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ctmodule.com\/wp-content\/uploads\/Icons50x50px_CalistoModule_ProfACD-Supervisor.svg\",\"datePublished\":\"2022-05-11T09:01:19+00:00\",\"dateModified\":\"2024-03-20T13:37:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#primaryimage\",\"url\":\"https:\/\/www.ctmodule.com\/wp-content\/uploads\/Icons50x50px_CalistoModule_ProfACD-Supervisor.svg\",\"contentUrl\":\"https:\/\/www.ctmodule.com\/wp-content\/uploads\/Icons50x50px_CalistoModule_ProfACD-Supervisor.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.ctmodule.com\/en\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ProfACD Supervisor\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ctmodule.com\/en\/#website\",\"url\":\"https:\/\/www.ctmodule.com\/en\/\",\"name\":\"CTModule\",\"description\":\"Communication Technology Modules\",\"publisher\":{\"@id\":\"https:\/\/www.ctmodule.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.ctmodule.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.ctmodule.com\/en\/#organization\",\"name\":\"CTModule AG\",\"alternateName\":\"CTModule\",\"url\":\"https:\/\/www.ctmodule.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.ctmodule.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.ctmodule.com\/wp-content\/uploads\/ctmodule.png\",\"contentUrl\":\"https:\/\/www.ctmodule.com\/wp-content\/uploads\/ctmodule.png\",\"width\":696,\"height\":696,\"caption\":\"CTModule AG\"},\"image\":{\"@id\":\"https:\/\/www.ctmodule.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/CtModule\",\"https:\/\/www.linkedin.com\/company\/ctmodule\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"ProfACD Supervisor – CTModule","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/","og_locale":"en_GB","og_type":"article","og_title":"ProfACD Supervisor","og_description":"Supervisor capabilities for Cisco UCC solutions","og_url":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/","og_site_name":"CTModule","article_modified_time":"2024-03-20T13:37:26+00:00","twitter_card":"summary_large_image","twitter_site":"@CtModule","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/","url":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/","name":"ProfACD Supervisor – CTModule","isPartOf":{"@id":"https:\/\/www.ctmodule.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#primaryimage"},"image":{"@id":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ctmodule.com\/wp-content\/uploads\/Icons50x50px_CalistoModule_ProfACD-Supervisor.svg","datePublished":"2022-05-11T09:01:19+00:00","dateModified":"2024-03-20T13:37:26+00:00","breadcrumb":{"@id":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#primaryimage","url":"https:\/\/www.ctmodule.com\/wp-content\/uploads\/Icons50x50px_CalistoModule_ProfACD-Supervisor.svg","contentUrl":"https:\/\/www.ctmodule.com\/wp-content\/uploads\/Icons50x50px_CalistoModule_ProfACD-Supervisor.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ctmodule.com\/en\/product\/profacd-supervisor\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ctmodule.com\/en\/home\/"},{"@type":"ListItem","position":2,"name":"ProfACD Supervisor"}]},{"@type":"WebSite","@id":"https:\/\/www.ctmodule.com\/en\/#website","url":"https:\/\/www.ctmodule.com\/en\/","name":"CTModule","description":"Communication Technology Modules","publisher":{"@id":"https:\/\/www.ctmodule.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ctmodule.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ctmodule.com\/en\/#organization","name":"CTModule AG","alternateName":"CTModule","url":"https:\/\/www.ctmodule.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ctmodule.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.ctmodule.com\/wp-content\/uploads\/ctmodule.png","contentUrl":"https:\/\/www.ctmodule.com\/wp-content\/uploads\/ctmodule.png","width":696,"height":696,"caption":"CTModule AG"},"image":{"@id":"https:\/\/www.ctmodule.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/CtModule","https:\/\/www.linkedin.com\/company\/ctmodule"]}]}},"_links":{"self":[{"href":"https:\/\/www.ctmodule.com\/en\/wp-json\/wp\/v2\/product_page\/5582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ctmodule.com\/en\/wp-json\/wp\/v2\/product_page"}],"about":[{"href":"https:\/\/www.ctmodule.com\/en\/wp-json\/wp\/v2\/types\/product_page"}],"version-history":[{"count":0,"href":"https:\/\/www.ctmodule.com\/en\/wp-json\/wp\/v2\/product_page\/5582\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ctmodule.com\/en\/wp-json\/wp\/v2\/media\/5584"}],"wp:attachment":[{"href":"https:\/\/www.ctmodule.com\/en\/wp-json\/wp\/v2\/media?parent=5582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}