The Ideal Collection to Make Your Call Center Even Smarter
The strength of the Callisto Call Center Collection is the flexible, professional, and easy-to-use call handling in a company. In combination with the Callisto module COC Operator Solution, Call Center Collection is the perfect prerequisite for satisfied customers. All scenarios in an inbound call center can be ideally implemented: The ICT administrator can flexibly provide various, professional call center configurations within a very short time. The Callisto Call Center Collection modules offer the optimal solution regardless of how many call centers (clients), queues, or agents are required.
The Callisto Call Center Collection consists of the following functions:
- IVR (Interactive Voice Response)
- ACD (Automatic Call Distribution) and queuing, incl. prioritization
- Call transfer
- Smart Queue Management
- Supervisor functions (alarming, monitoring, coaching)
Each module can be licensed individually and uploaded to the Callisto platform at runtime. Callisto has no limit in the number of modules or the number of users and is therefore future and investment-proof. The platform is only limited by the number of simultaneously used lines on a system, which can be up to 960 lines per system.
Find out more in our Module Store.