Our Professional Services

Services All about Our Products – Reliability through Quality Awareness

Customer Service at Its Best

The high quality of our services is an essential component of our leading products. That is why we stand for highly professional services, including best-in-class support. Our partners and end customers rightly have high expectations, which the team of CTModule answers with worldwide support with comprehensive SLAs, proactive maintenance of products, professional consulting of partners and end customers, customized product engineering according to customer needs, and extensive training programs. We have been a reliable and professional partner for each of our numerous satisfied partners and end customers for over 20 years.

We have a bad habit of solving all your problems to your complete satisfaction

Tania Barbeito, Manager Marketing & Channel Sales CTModule

Support and Maintenance

CTModule always strives for excellent Support and Maintenance Services for all its products because Support and Maintenance are understood as part of the product itself. Our partners and customers experience what “We care for you” means to us: We take care of each of our customers as if they were the only and most important ones. That is why we have developed the following three support plans for you. Choose the one that suits you best.

CTModule offers, according to the customer demands, first, second, or third-level support for all its products and solutions, from 5×8 Basic to 7×24/365 Premium.

Program DetailsBasicAdvanced (Plus)Premium
Support Service Channel
E-mail Support
Phone Support
Remote Support Request (e.g., Webex)
Support Service Operations
Support Tickets (unlimited)
Remote Support Service
On-site Support Service
Optional by agreement, subject to a feeOptional by agreement, subject to a fee
Proactive Support
Optional by agreement, subject to a feeOptional by agreement, subject to a fee
Special Service Request – Service Catalogue
Optional by agreement, subject to a feeOptional by agreement, subject to a fee
Support Service Operations Period
Service Desk Access HoursBusiness Hours(Extended) Business Hours24/7
365
Standard Week – Monday to Friday
Extended Week – Monday to Saturday
Optional by agreement, subject to a fee
Swiss Bank Holidays
Optional by agreement, subject to a fee
Outside Service/Working Hours – On-Call Duty Service
Service Level Agreement (SLA)
Priority
Defined Response Time
Support Level Access
First Level Support – End User Support
Optional by agreement, subject to a feeOptional by agreement, subject to a fee
Second Level Support – System Administrator Support (Customer/Partner)
Third Level Support – CTModule Internal SupportAccessible through Second Level Support onlyAccessible through Second Level Support onlyAccessible through Second Level Support only
Product Maintenance and Improvements
Bug Fixes – Several Releases a Year
New Features – Several Releases a Year
Vulnerability Fixes – According to Requirements

 

We are preparing a Knowledge Base for you. It will be available soon. Stay tuned.

 


Engineering

We all face a constantly perpetually changing market combined with changing needs. Individuality and customization of a product is a common requirement of customers. They may need additional functionalities that fit their market segment and the ability to integrate into the current systems with a secure API. CTModule’s engineering services, combined with our development tool CTMaker® and the Callisto platform concept for tailor-made applications, offer all the advantages commonly expected from a software development company. Our “One-Stop-Shop” services provide the fastest, most cost-efficient, and most effective way to satisfy demands for individual professional integrated Unified Communications solutions for the vertical markets.

CTModule is your Partner for UCC application developments for vertical markets. We can adapt our portfolio fast to different market requirements based on Callisto’s Open Application Manager (OAM) and API concept and our broad expertise in integrated communications and internet technologies.

The expertise, knowledge, modular products, and market focus of CTModule guarantee a professional and cost-efficient way to make a difference in the market. We deliver the missing pieces whenever you have a customer request, an own requirement, or a business idea regarding a new market opportunity.

Additional benefits:

  • Save time with the Callisto concept for tailor-made applications, from realization to marketability of your product and/or service idea in your industry.
  • Protect your investment with the unlimited extensibility of the platform with new, existing, and customized applications based on modularity and Callisto’s OAM concept.
  • Trust, your customized customer applications will never expire thanks to the Callisto OAM concept (version path of the platform is considered)
  • Get professional support from us, from the specification to the development and maintenance phase, to realize your product or service on time and in line with market requirements.
  • Gain tight cost control over your development budget with pre-defined costs.
  • Get professional Installation and Configuration support with your tailor-made solutions.

Training

CTModule offers specialized training for Service Providers and System Integrators who want to professionally market, sell, install, configure, and support CTModule products. Therefore, appropriate training is offered for technical and for sales personnel.

Technical training sessions for delivery, support, and operations engineers are defined as follows:

Technical training courses:

  • Callisto Basic Training: Callisto Platform Basic Training
  • Callisto Advanced Training: Platform Advanced Training, incl. 5 Modules
  • Callisto Expert Training: Platform Expert Training, incl. additional 5 Modules
  • Callisto Master Training: Special awarded training for highly skilled engineers

The sales training focuses on basic product knowledge and examples of how to turn innovative ideas into commercial success or realize your Managed Services potential.

Sales training courses:

  • Callisto Sales Specialist: How to market and sell Callisto Plattform plus 5 Modules
  • Callisto Sales Expert: How to market and sell Callisto Plattform plus  another 5 Modules
  • Callisto Sales Master: Special award for Top Sellers

Webinars for Sales and Technical Training will follow soon. Please stay tuned.

CTModule also offers tailored courses or end-customer training on request. Just email us, and we will contact you with an offer.


Consulting Services

CTModule’s Consulting Services offers professional support in developing product and service strategies, defining specifications, and finding customer-oriented solutions in fast-moving markets. We have in-depth knowledge of UCC markets, analysis strategies, process definitions, software design, protocols, and interfaces. CTModule’s project managers can quickly grasp, structure, and plan projects. Your benefits include efficient and carefully thought-out product or service development and cost savings during the development, commissioning, and deployment of the products or services.

Request Your Free Consul­tation and Demo

We are happy to assist you

Phone: +41 31 531 11 11
Email: sales@ctmodule.com