We have a bad habit of solving all your problems to your complete satisfaction
Tania Barbeito, Manager Marketing & Channel Sales CTModule
Services All about Our Products – Reliability through Quality Awareness
The high quality of our services is an essential component of our leading products. That is why we stand for highly professional services, including best-in-class support. Our partners and end customers rightly have high expectations, which the team of CTModule answers with worldwide support with comprehensive SLAs, proactive maintenance of products, professional consulting of partners and end customers, customized product engineering according to customer needs, and extensive training programs. We have been a reliable and professional partner for each of our numerous satisfied partners and end customers for over 20 years.
Tania Barbeito, Manager Marketing & Channel Sales CTModule
CTModule always strives for excellent Support and Maintenance Services for all its products because Support and Maintenance are understood as part of the product itself. Our partners and customers experience what “We care for you” means to us: We take care of each of our customers as if they were the only and most important ones. That is why we have developed the following three support plans for you. Choose the one that suits you best.
CTModule offers, according to the customer demands, first, second, or third level support for all its products and solutions, from 5×8 Basic to 7×24/365 Premium.
|Program Details||Basic||Advanced (Plus)||Premium|
|Support Service Channel|
|Remote Support Request (e.g., Webex)|
|Support Service Operations|
|Support Tickets (unlimited)|
|Remote Support Service|
|On-site Support Service||Optional by agreement, subject to a fee||Optional by agreement, subject to a fee|
|Proactive Support||Optional by agreement, subject to a fee||Optional by agreement, subject to a fee|
|Special Service Request – Service Catalogue||Optional by agreement, subject to a fee||Optional by agreement, subject to a fee|
|Support Service Operations Period|
|Service Desk Access Hours||Business Hours||(Extended) Business Hours||24/7
|Standard Week – Monday to Friday|
|Extended Week – Monday to Saturday||Optional by agreement, subject to a fee|
|Swiss Bank Holidays||Optional by agreement, subject to a fee|
|Outside Service/Working Hours – On-Call Duty Service|
|Service Level Agreement (SLA)|
|Defined Response Time|
|Support Level Access|
|First Level Support – End User Support||Optional by agreement, subject to a fee||Optional by agreement, subject to a fee|
|Second Level Support – System Administrator Support (Customer/Partner)|
|Third Level Support – CTModule Internal Support||Accessible through Second Level Support only||Accessible through Second Level Support only||Accessible through Second Level Support only|
|Product Maintenance and Improvements|
|Bug Fixes – Several Releases a Year|
|New Features – Several Releases a Year|
|Vulnerability Fixes – According to Requirements|
We are preparing a Knowledge Base for you. It will be available soon. Stay tuned.
We all face a constantly perpetually changing market combined with changing needs. Individuality and customization of a product is common requirement of customers. They may need additional functionalities that fit their market segment and the ability to integrate into the current systems with a secure API. CTModule’s engineering services, combined with our own development tool CTMaker® and the Callisto platform concept for tailor-made applications, offer all the advantages commonly expected from a software development company. Our “One-Stop-Shop” services provide the fastest, most cost-efficient, and effective way to satisfy demands for individual professional integrated Unified Communications solutions for the vertical markets.
CTModule is your Partner for UCC application developments for vertical markets. We can adapt our portfolio fast to different market requirements based on Callisto’s Open Application Manager (OAM) and API concept and our broad expertise in integrated communications and internet technologies.
The expertise, the knowledge, the modular products, and the market focus of CTModule guarantee a professional and cost-efficient way to make a difference in the market. We deliver the missing pieces whenever you have a customer request, an own requirement, or a business idea regarding a new market opportunity.
CTModule offers specialized training for Service Providers and System Integrators who want to professionally market, sell, install, configure and support CTModule products. Therefore, appropriate training is offered for technical and for sales personnel.
Technical training sessions for delivery, support, and operations engineers are defined as follows:
Technical training courses:
The sales training focuses on basic product knowledge as well as examples of how to turn innovative ideas into commercial success or how to realize your Managed Services potential.
Sales training courses:
Webinars for Sales and Technical Training will follow soon. Please stay tuned.
CTModule also offers tailored courses or end-customer training on request. Just send us an email, and we will contact you with an offer.
CTModule’s Consulting Services offer you professional support in developing product and service strategies, defining specifications, and finding customer-oriented solutions in fast-moving markets. CTModule’s project managers can quickly grasp, structure, and plan projects. We have in-depth knowledge of UCC markets, analysis strategies, process definitions, software design, protocols, and interfaces. Your benefits: efficient and carefully thought-out product or service development as well as cost savings during development, commissioning, and deployment of the products or services.
We are happy to assist you
Phone: +41 31 531 11 11