Smarter Communication. Better Experiences

AI Built to Enhance, Not Replace

Transforming Communications Without Replacing What Already Works

Customers expect instant answers. Guests expect personalized service. Teams are expected to do more with fewer resources. Callisto AI helps cruise lines and enterprises meet these demands with intelligent automation built into their existing communication environment. No system replacements. No disruptive migrations. No costly transformation projects.
With AI-powered voice interactions, intelligent service agents, and automated workflows, organizations can deliver 24/7 multilingual support, reduce operational workload, and enhance customer and guest experiences.
Smarter communications. Better experiences. Greater efficiency.

Callisto AI

Intelligent automation for guest services, customer interactions, and operational communications

  • Overview
  • Features
  • Services
  • References

Highlights

AI-Powered Service Automation

Automate guest and customer interactions 24/7 with intelligent voice and digital services. Callisto AI handles routine inquiries, service requests, and information delivery, enabling faster responses and improved service availability.

Multilingual Guest & Customer Experience

Deliver consistent service experiences across multiple languages and communication channels. Callisto AI helps organizations support international guests and customers anytime, anywhere.

Intelligent AI Agents

Move beyond traditional chatbots. Callisto AI Agents act as digital service specialists that automate operational workflows, support customer interactions, and deliver measurable business outcomes.

Seamless Integration

Enhance your existing Callisto communication environment without replacing infrastructure, applications, or workflows. Callisto AI integrates directly into your existing platform and grows with your business.

Increased Efficiency

Reduce workload for contact center agents, onboard teams, and operational staff by automating repetitive tasks, answering common questions, and intelligently routing interactions.

All features in detail

Features from A–Z Description
ProfIVR
AI Voicebot		 This feature enables automated, intelligent customer interactions
ProfIVR
AI Call Summarization and Transcription		 Automatically generates call summaries and transcripts for efficient documentation and record-keeping
ProfACD
AI Call Summary		 Provides live agents with an instant conversation summary and all information collected by the Voicebot upon call transfer
ProfACD
AI Silent Monitoring		 Provides real-time call transcription and summarization, enabling agents and supervisors to monitor live interactions more effectively

We support you in every situation

Sales Support

We support you in every step of the resale cycle. Depending on your Partner level, we will guide you through the sales process with your customer.

Installation and Configuration Support

We support you during the installation, configuration, and roll-out process for on-prem, managed service, or cloud projects. A satisfied partner and customer is our daily goal.

Operation and Maintenance Support

We pay attention to the highest quality and stability in each phase of our product development process. Our dedicated support team is immediately available according to defined SLA times if any incident still occurs. More…

Training

We train and support our partners and their customers to learn how to correctly install, manage and use our Callisto products. More…

Tailored Developments

Thanks to the unique Callisto “Open Applications Management” concept, partners and their customers can add customized and tailored applications to the system anytime during runtime with no service interruption. More…

Consulting

Our long-lasting expertise in UCC services and comprehensive industry know-how lead CTModule to deliver the best-in-class consultancy for your projects. More…

You can expect only the best – Because quality matters

Compatible

The Callisto appliance solution has been successfully tested and certified with Cisco UCM. In addition to that, the Callisto platform is compatible with all popular Cisco PBX systems (UCM, UCME, BE6k/7k, HCS, Webex).

Preferred Solution Partner

CTModule has been working with Cisco Systems since 2004 and is now one of the selected manufacturers worldwide with the Cisco Preferred Solution Partner status.

Compatible

Callisto is compatible with Mitel systems.

Compatible

Callisto is compatible with the InForm Voice platform.

Callisto AI – Your best choice

Powerful

Callisto AI adds powerful AI capabilities to your existing Callisto UCC Communication platform. Automate interactions, streamline workflows, and improve service efficiency without replacing existing systems.

Intelligent

AI Agents automate guest services, customer interactions, and operational processes 24/7. By understanding requests and accessing knowledge, they deliver fast, accurate, and multilingual assistance.

Flexible

Built on a modular architecture, Callisto AI allows organizations to adopt AI at their own pace. Activate the AI Module, deploy AI Agents, and add business-specific applications as requirements evolve, ensuring maximum flexibility and investment protection.

The Human-Centric Approach to AI

Callisto AI is designed to support people, not replace them.

While guests and customers increasingly expect instant responses and 24/7 availability, human interaction remains essential for delivering exceptional service. Callisto AI helps organizations meet these expectations by automating routine inquiries, repetitive requests, and high-volume interactions, allowing teams to focus on complex cases and meaningful customer engagement.

In cruise environments, this means crew members can focus on high-value guest moments instead of repetitive cabin, dining, or itinerary questions. In enterprise settings, support teams can spend more time resolving strategic or sensitive requests rather than handling standard service tickets.

With Callisto AI, you don’t have to choose between technology and people. You empower both.

Four-Layer AI Architecture

Callisto AI is built on a modular architecture that enables organizations to adopt AI capabilities gradually and expand them as business requirements evolve.

Foundation Layer – Callisto AI Module

The Callisto AI Module serves as the foundation for all AI-powered capabilities within the platform.

It includes:

  • AI orchestration engine
  • ProfIVR integration for AI-enabled voice interactions
  • Conversation management framework
  • AI administration console
  • Integration framework for AI-enabled modules

The AI Module provides the technology foundation that enables intelligent automation across the entire platform.

Service Layer – AI Agents

Callisto AI Agents provide the intelligence that powers automated services and business workflows.

Each AI Agent acts as a digital service role capable of handling specific operational tasks, customer requests, and guest interactions.

Unlike generic chatbot solutions, Callisto AI Agents are designed to deliver measurable business outcomes through targeted automation and intelligent decision-making.

Capabilities include:

  • Guest service automation
  • Customer support assistance
  • Information retrieval
  • Operational workflow support
  • Intelligent call handling
  • Multilingual communication

Application Layer – AI Module Add-ons

AI Module Add-ons provide business-specific functionality that leverages the AI Foundation Layer and licensed AI Agents.

Organizations can activate only the applications they need, creating a flexible deployment model that aligns with operational requirements.

Examples include:

  • ProfIVR Add-on
  • ProfACD Add-on

Innovation Layer – AI Generation Upgrades

Technology continues to evolve rapidly. Callisto AI Generation Upgrades ensure that organizations can benefit from major AI innovations without replacing their platform investment.

Generation Upgrades may introduce:

  • New AI model generations
  • Advanced automation capabilities
  • Additional Module Add-ons
  • Enhanced analytics
  • Improved intent recognition
  • Faster response performance
  • Increased AI accuracy
  • Structural platform enhancements

This approach keeps organizations future-ready while preserving investment protection.

Technology that inspires

  • Architecture
  • Requirements
  • Compatibility

Callisto architecture – The new simplicity

The Callisto platform provides the following features (without Modules and Applications):

  • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)
  • Base infrastructure for import, configuration, and administration of modules, collections, and applications
  • Platform management for security, back-up/restore, update/upgrade process, licensing, log and troubleshooting capabilities
  • Dashboard and reporting
  • Single Sign-On (SSO) support
  • User and administrator management, rights management.

After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
Callisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):

  • Callisto web and telephone interface
  • Cisco endpoints (XML-enabled with push message support)
  • Cisco Jabber client with Callisto Gadgets (tabs)
  • Cisco Webex App
  • PC with Callisto operator solution and Callisto Gadgets
  • SmartPhones (iOS/Android) with Callisto Gadgets and native applications
  • Tablets (iOS/Android) with Callisto Gadgets and native applications
  • Legacy phones, DECT phones, WLAN phones according to manuals.

The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
Further Callisto interfaces are:

  • SIP, Secure SIP (UDP, TCP, TLS)
  • RTP, SRTP, T.38/G.711 (Softfax)
  • Cisco AXL
  • IP Socket connection
  • HTTP(S), (S)FTP
  • (S)LDAP (authentication, phone book)
  • ESPA 4.4.4 / X (Alarming)
  • REST (provisioning)
  • Application interfaces for various services or applications

The Unified Presence Server (CUPS) can be integrated as an external presence source.

Minimal requirements and resource-saving for green IT

The following requirements are needed for a proper use of the Callisto platform with the selected module(s):

Requirements Requisite/Description
Callisto Appliance (virtual Image, OVA)
  • One Callisto appliance for up to approx. 1000 parallel calls on the platform.
  • One platform is sufficient for an unlimited number of users and voicemail boxes
Virtual environment minimal: VMware ESX(i) 6.7
Callisto Appliance “Small”
  • up to 60 parallel calls
  • 2 GB RAM
  • 2 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Medium”
  • up to 240 parallel calls
  • 4 GB RAM
  • 4 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Large”
  • starting from 240 parallel calls
  • 6 GB RAM
  • 8 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
  • max. 960 parallel calls per appliance
PBX (TVA/PBX) Cisco IP-PBX: CUCM, HCS, Webex (Unified CM), BExk, UCx00

Compatibility

The following products have been tested for interoperability with the Callisto platform.

Note: Various modules of the Callisto platform may also be compatible with other IP-PBX systems. Contact us if you have a specific project.

Manufacturer System Version
Cisco Systems Inc. Unified Communications Manager 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Business Edition 6000 8.6, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Business Edition 7000 8.6, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Hosted Collaboration Solution (HCS) 8.6, 9.x, 10.x, 11.x ,12.x, 14.x
Cisco Systems Inc. Cisco UCM Cloud —
     
Cisco Systems Inc. Cisco Unified Presence Service (CUPS) 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
     
Cisco Systems Inc. Cisco Jabber 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Cisco Webex Client —
     
Diverse Android for Smartphones and Tablets upon request
Apple Inc. IOS for Smartphones and Tablets upon request
     
CTModule AG COC Operator Console Windows 7.x, 8.x, 10.x, 11.x

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We are happy to assist you

Phone: +41 31 531 11 11
Email: sales@ctmodule.com