Call Analysis and Evaluations Made Easy

CDR Reporting for detailed reporting, analysis and evaluation for Cisco UCC solutions

CDR Reporting – Always Informed about the Company’s Call Behavior

With Callisto CDR Reporting, you can monitor and analyze calls, review resource usage, create reports, and make data-driven decisions. Simple, efficient, and accurate.

CDR Reporting

Evaluate important call data quickly and clearly

  • Overview
  • Features
  • Services
  • References

Highlights

Exact raw data

The raw data used in CDR reporting is imported directly from the Cisco PBX (optionally with filter) and made available for further use.

loads of information

Not only time, duration, and call numbers are recorded with CDR Reporting, but also redirection and disconnection reasons or the account code.

Filtering

Callisto CDR Reporting provides predefined and individually configurable evaluation filters in all available user languages.

display media

The CDR reports can be shown on screen, MS Excel or MS Access depending on the medium with or without graphical evaluation.

Detailed reports

Application-specific and detailed reports are available in the respective Callisto modules, ProfACD, ProfAlarm, COC, etc.

Authorization

Only authorized people can access sensitive data with the Callisto user authorization.

automated

CDR reports can be sent to defined distribution lists on a time-controlled basis with the ReportScheduler add-on module.

ALL FEATURES IN DETAIL

FEATURES FROM A–Z DESCRIPTION
Authorizations Callisto CDR Reporting is based on the general authorization concept of Callisto. This allows each individual CDR user to access the reports.
Automation With the ReportScheduler add-on module, CDR reports can also be sent to defined distribution lists on a time-controlled basis.
Configuration After a short CUCM SFTP server configuration, CDR reporting is ready for use. Existing CDRs are imported and can be evaluated using predefined or newly created filters.
Deployment The CDR Reporting module is an integrated part of the Callisto platform and is readily available via platform license. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server.
Display media The CDR reports can be shown on screen, MS Excel or MS Access depending on the medium with or without graphical evaluation.
Filter Callisto CDR Reporting provides predefined and individually configurable evaluation filters in all available user languages. The filters can be named and configured differently for each language. They can also be set up individually using SQL commands. Preconfigured filters are available, which can be supplemented as desired by authorized users.
Global number plan (E.164 support) E.164 numbers supported
green-IT Lowest resource requirements in the industry with the highest performance: 2 to 8 CPUs, 2 to 6 GB RAM, 80 GB HD, up to max. 1’000 parallel calls per image.
High availability Yes
Information Not only time, duration, and call numbers are recorded with CDR Reporting, but also redirection and disconnection reasons or the account code.
In addition, many other Callisto modules such as ProfACD, ProfAlam, ManagerAssistant Group, etc.) have their own integrated and extended reporting.
Languages CDR Reporting supports English, French, German, Spanish, and Portuguese.
Provisioning Manually or automatically from Cisco UCM through AXL or Microsoft AD, LDAP/OpenLDAP system, and CSV files. Web services (REST) supported.
Raw data The raw data used in CDR reporting is imported directly from the Cisco PBX (optionally with filter) and made available for further use.
Reliability Apart from the legendary stability of the Callisto system as a whole, the Callisto system can be designed to be highly available.
Reporting CDR Reporting provides a comprehensive overview of calls and faxes based on the Cisco UCM CDRs. Appropriate filters for the desired evaluations are available. Time, duration, call numbers, redirection, and disconnection reasons or the account code are recorded with CDR Reporting. In addition, many other Callisto modules such as ProfACD, ProfAlam, ManagerAssistant Group, etc.) have their own integrated and extended reporting.
Scalability Up to 960 parallel calls on one Callisto appliance. Unlimited number of Callisto CDR Reporting users.
Security fttps, SIPS, Passwort- und PIN-Sicherheit, Appliance-Sicherheit, integrierte Firewall
Usage With CDR Reporting, you can monitor and analyze calls (including faxes), review resource usage, generate reports, and make data-driven decisions.

We Support You in Every Situation

Sales Support

We support you in every step of the resale cycle. Depending on your Partner level, we will guide you through the sales process with your customer.

Installation and Configuration Support

We support you during the installation, configuration, and roll-out process, for on-prem, managed service, or cloud projects. A satisfied partner and customer is our daily goal.

Operation and Maintenance Support

In each phase of our product development process, we pay attention to the highest quality and stability. Our dedicated support team is immediately available according to defined SLA times if any incident still occurs. More…

Training

We train and support our partners and their customers to learn how to install, manage and use our Callisto products correctly. More…

Tailored Developments

Thanks to the unique Callisto “Open Applications Management” concept, partners and their customers have the opportunity to add customized and tailored applications to the system at any time during runtime with no service interruption. More…

Consulting

Our long-lasting expertise in UCC services and our comprehensive know-how in the industry leads CTModule to deliver the best-in-class consultancy for your projects. More…

You Can Expect Only the Best – Because Quality Matters

Compatible

The Callisto appliance solution has been successfully tested and certified with Cisco UCM V12.5. In addition to that, the Callisto platform is compatible with all popular Cisco PBX systems (UCM, UCME, BE6k/7k, HCS, Webex).

Preferred Solution Partner

CTModule has been working with Cisco Systems since 2004 and is now one of the selected manufacturers worldwide with the Cisco Preferred Solution Partner status.

Swiss Made Software

Since 2007, the “swiss made software” label stands for Swiss values such as quality, reliability and precision - especially in software development. CTModule is one of the first members of this quality label.

CALLISTO CDR Reporting – YOUR BEST CHOICE

Informative

Through standard reports and individual evaluations, CDR Reporting covers your needs for analysis and monitoring of calls and costs in your company.

Flexible

With the freely definable filters, you benefit from maximum flexibility in call reporting and the customized options of CDR Reporting.

Clear

According to your needs, experience the complete overview of the data on the screen directly or process them in MS Excel or MS Access.

The source is the key to quality

CDR Reporting provides the original Cisco UCM data directly as raw data in order to keep the data quality high. Through SFTP server import, this raw data is provided by Callisto CDR Reporting for further processing. Data that no longer exists on the Cisco PBX can still be retrieved and processed in CDR Reporting. Data no longer required can be deleted automatically after a definable time on Callisto.


ALL ORIGINAL DATA AVAILABLE

With CDR Reporting, you can further process the following data for your reports and analyses:

  • Date and time
  • Caller
  • Called party
  • Call duration
  • Reason for call forwarding
  • Reason for disconnection (caller’s party)
  • Reason for disconnection (called party’)
  • Originally called party (in case of forwarding, transfer)
  • Reason for forwarding and
  • Account Code

All this data can be evaluated precisely and specifically according to your individual needs.


Custom Filter

FREELY DEFINABLE FILTERS

Different departments and functions in a company have different needs for evaluations. For this reason, the CDR Reporting module has a unique filter concept, which allows predefined and customized data evaluations. Any query can be made per filter, using any number of field/operator commands or even individual SQL statements.

Every single filter can be defined in the respective language so that colleagues in other languages can also benefit from these evaluations.


FURTHER PROCESSING OF DATA

Do you want to get a quick impression of the data, or would you process the data further instead? Both options are possible with Callisto CDR Reporting! The evaluation of the respective filter can be done on the screen or further processed as Excel or Access file. Predefined graphical evaluations are available in MS Access too.


REPORTING IN DETAIL

In most cases, even more detailed data must be available in the individual applications, such as ACD, Alarming or  ManagerAssistant solution, etc. Therefore, many Callisto modules provide additional, detailed reporting of their functions. Callisto can guarantee all customer-specific needs for detailed evaluations at any time.

Application-specific reports are available, e.g., in the following Callisto modules:

  • ProfACD
  • ProfAlarm
  • ManagerAssistant Group
  • Callisto Operator Console (COC)
  • Cruise Base
  • Hotel Base
  • Cruise Alarming
  • Cruise Wake-up
  • etc.

DSGVO MIFID2 PCI DSS

AUTHORIZATION

According to GDPR, data must be protected from access by unauthorized people. This is fully ensured by the Callisto authorization concept. Each authorized person receives individual access to the data available in CDR Reporting.


Report_scheduler

AUTOMATED

Special departments such as the finance department require to receive the reports automatically at a specific time. With the ReportScheduler add-on module, CDR reports can easily be sent to defined e-mail distribution lists on a time-controlled basis.

Technology That Inspires

  • Architecture
  • Requirements
  • Compatibility

Callisto Architecture – The New Simplicity

The Callisto platform provides the following features (without Modules and Applications):

  • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)
  • Base infrastructure for import, configuration, and administration of modules, collections, and applications
  • Platform management for security, back-up/restore, update/upgrade process, licensing, log and troubleshooting capabilities
  • Dashboard and reporting
  • Single Sign-On (SSO) support
  • User and administrator management, rights management.

After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
Callisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):

  • Callisto web and telephone interface
  • Cisco endpoints (XML-enabled with push message support)
  • Cisco Jabber client with Callisto Gadgets (tabs)
  • Cisco Webex App
  • PC with Callisto operator solution and Callisto Gadgets
  • SmartPhones (iOS/Android) with Callisto Gadgets and native applications
  • Tablets (iOS/Android) with Callisto Gadgets and native applications
  • Legacy phones, DECT phones, WLAN phones according to manuals.

The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
Further Callisto interfaces are:

  • SIP, Secure SIP (UDP, TCP, TLS)
  • RTP, SRTP, T.38/G.711 (Softfax)
  • Cisco AXL
  • IP Socket connection
  • HTTP(S), (S)FTP
  • (S)LDAP (authentication, phone book)
  • ESPA 4.4.4 / X (Alarming)
  • REST (provisioning)
  • Application interfaces for various services or applications

The Unified Presence Server (CUPS) can be integrated as an external presence source.

Minimal requirements and resource-saving for Green IT

The following requirements are needed for a proper use of the Callisto platform with the selected module(s):

Requirements Requisite/Description
Callisto Appliance (virtual Image, OVA)
  • One Callisto appliance for up to approx. 1000 parallel calls on the platform.
  • One platform is sufficient for an unlimited number of users and voicemail boxes
Virtual environment minimal: VMware ESX(i) 6.5
Callisto Appliance “Small”
  • up to 60 parallel calls
  • 2 GB RAM
  • 2 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Medium”
  • up to 240 parallel calls
  • 4 GB RAM
  • 4 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Large”
  • up to 240 parallel calls
  • 6 GB RAM
  • 8 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
  • max. 960 parallel calls per appliance
PBX (TVA/PBX) Cisco IP-PBX: CUCM, HCS, Webex (Unified CM), BExk, UCx00, UCME

Compatibility

The following products have been tested for interoperability with the Callisto platform.

Note: Various modules of the Callisto platform may also be compatible with other IP-PBX systems. Contact us if you have a specific project.

Manufacturer System Version
Cisco Systems Inc. Unified Communications Manager 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Business Edition 6000 8.6, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Business Edition 7000 8.6, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Express 7.x, 8.x, 9.x,10.x,11.x, 12.x, 14.x
Cisco Systems Inc. Hosted Collaboration Solution (HCS) 8.6, 9.x, 10.x, 11.x ,12.x, 14.x
Cisco Systems Inc. Cisco UCM Cloud
Cisco Systems Inc. Cisco Unified Presence Service (CUPS) 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Cisco Jabber 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Cisco Webex Client
Diverse Android for Smartphones and Tablets upon request
Apple Inc. IOS for Smartphones and Tablets upon request
CTModule AG COC Operator Console Windows 7.x, 8.x, 10.x, 11.x

Contact Us!

We are happy to assist you

Phone: +41 31 531 11 11
Email: sales@ctmodule.com