Hospitality Market

Remote Reception

Contactless personalized video-based Communication

In times of COVID-19, many businesses in various industries are taking faster steps towards contactless technology. It safeguards not only the workplace, employees, and customers but also improves process efficiency and the use of resources. Yet, most of the contactless and touchless solutions in hospitality are at the expense of the personal relations to the guest.

Our Callisto Module RemoteReception is the only solution so far dedicated to real-time, face-to-face interactions between guests and receptionists using advanced visual, audio, and collaboration technologies. Here is why it is time to embrace contactless service with Callisto RemoteReception!

Contactless, But Personal

Callisto RemoteReception integrates all state-of-the-art technologies used in the Cisco environment. One click and guests are connected via video and audio to the receptionist. In addition to that, the receptionist is able to see which language was chosen by the caller and can greet accordingly.

Keep your employees less exposed to the risk of unwanted infections, and let your hospital patients, hotel or cruise guests experience the thrill of a state-of-art technology.

There are only three requirements to get started with Callisto RemoteReception:

Cisco PBX solution – configured SIP accounts
Callisto Platform incl. Modul RemoteReception and External CallControl (ECC)
Android tablet running on Android 8 or a higher Version with a front Camera (iPad on request)

Minimal Resources & Maximal Benefits

Not only in view of the current situation, Callisto RemoteReception offers compelling advantages for you and your business:

  • Protect your employees and let them address all customer needs directly from the back office
  • Customize the layout of the application according to your preferences
  • Intuitive and user-friendly software that make any change quick and easy
  • Save human resources
  • Multiple language support
  • Legendary CTModule customer support

Our RemoteReception Module is part of our Callisto Platform. Dedicated hardware and old resource devouring methods don’t only strain servers and rack space, but also your budget. The Callisto platform is the most cost-effective solution out in the market.

How It Works, Step by Step

Let’s have a look at how the face-to-face communication via the RemoteReception Module works:

  1. The tablet can be located throughout the venue, for example, fixend on a holder in the entrance area or placed directly in the guest’s room. Tipp: To keep the touch-screen save for guests in times of pandemics, the tablet can be equipped with an antibacterial protection film
  2. The booted tablet shows a customised, area specific interface
  3. The guest selects the preferred language and starts a call
  4. In the back office, the receptionist or agent sees the incoming call with information about the preferred language chosen and a preview from the tablet’s camera
  5. Once the connection is established, the guest sees the movable front camera preview frame that also offers the option to decline the video feed if preferred
  6. After the conversation, both customer or receptionist/agent can terminate the connection

Callisto Platform

Callisto includes more than 50 Modules. The open architecture of the Callisto platform (incl. web services), the individual and modular expandability, as well as the constant, needs-oriented further development of the product in close cooperation with our customers and partners, guarantees the security of your investment.

  • Choose only the Modules that you need.
  • If you need a customized Module, we will go the extra mile for you.
  • You profit from new Modules developed for other customers too.

Why Choosing Callisto by CTModule over Other Solutions

All-In-One

One solution, one partner. Today’s businesses prefer a singlepane-of-glass landscape for all of their communication tools. With more than 50 different UCC add-on applications, CTModule’s Callisto platform offers you the broadest and most comprehensive portfolio in the entire industry.

Modularity

Customization is our key. All required applications on a single platform, combined with the worldwide unique concept for tailormade, run-time importable applications, qualifies Callisto as the most flexible, powerful and future-proof UCC multi-talent for your specific needs around your Cisco telephony infrastructure.

Security

Safety comes first. We are a trusted partner of nine major cruise lines and not only comply with all their security regulations but act proactive and always look for the safest way to go. We also comply with the Privacy and Security Assessment (PSA) of the largest Telecom Provider in Europe.

Swissness

Striving for highest quality. The label ‘swiss made software’ is a visible sign of our commitment to Switzerland as a place to develop software. The quality label builds awareness of Switzerland’s high standards in software development and support among developers, clients, and users.

Unverbindliche Beratung und Demonstrationen

Machen wir gerne für Sie

Tel.: +41 31 531 11 11
E-Mail: sales@ctmodule.com