Callisto for Cisco’s Webex

Callisto Now Available for Calling in Cisco’s Webex Teams (Unified CM)

Collaboration tools have become even more essential during COVID-19 crisis as working from home is the new standard. However, many modern workplaces have various vendors across their collaboration and productivity portfolios, making interoperability and integrations vital for an efficient workflow.

Source: © 2020 Cisco and/or its affiliates. All rights reserved.

We are thrilled to announce the successful integration of Callisto, our all-in-one UCC platform, into Cisco’s Webex Teams. Callisto will enhance the experience with Webex Teams, making many additional features available to the end-user.

Cisco is setting with Webex on an easy-to-use collaboration solution that brings together messaging, file sharing, video meetings, whiteboarding, calling, and other tools you use to streamline teamwork and produce results faster. In a normal setting, Webex Teams is deployed in a hybrid environment with a CUCM on premise and a cloud link for IM&Presence. It is fully compatible with Cisco Unified Communications Manager (UCM) and Cisco Webex Calling – and now also with CTModule’s Callisto.

As Webex is just another client for Callisto, all Modules are fully functional: i.e., COC, VoiceRecording, ProfACD, IVR. Tabs within the Webex interface will soon be available.

A Step Closer to a Seamless Workflow

The new embedment allows users to connect instantly to Callisto Modules via their Webex Teams account. Vice-versa, calls from and to Webex Teams can be monitored and managed via Callisto Operation Control. The integration provides seamless continuity from Callisto to Webex Teams and offers a complete calling experience. The Webex Teams integration makes Callisto’s calling features easily accessible on desktop and mobile devices.

Instant and broadened access allows for further-reaching collaboration. For example, with Callisto, people outside of the Webex Teams environment can be contacted effortlessly. This makes it much easier for a customer service officer to keep in touch with their clients without leaving their collaboration environment and losing their workflow.

The Callisto tabs within the Webex Teams interface — as known from Jabber — will follow soon…

 

An Integration with Many Benefits

The integration offers compelling benefits for you and your business:

  • Modules: All Callisto Modules and their features are compatible with Webex Teams calls.
  • Flow: No switching between applications necessary. That preserves the workflow and enhances productivity.
  • Collaboration: More customer relations a can be instantly build, managed, and monitored.
  • Access: You’re Cisco Webex environment will get more comprehensive through the addition of Callisto.
  • Support: The legendary CTModule customer support is at your disposition.

The integration is part of our Callisto Platform. Dedicated hardware and old resource devouring methods don’t only strain servers and rack space, but also your budget. Our Callisto platform is the most cost-effective solution out in the market.

Full Package. Light as a Feather.

We can provide you with UCC applications adapted to your particular solution design. What we can also do is saving you the hassle of having to look for compatible solutions again in the future by offering you a single-pane-of-glass landscape for all of your communication tools. The industry trend is going towards all-in-one UCC platform solutions.

This is why we would like to introduce you to CTModule’s Callisto platform: The most comprehensive Application Suite, running on the least resources in the industry!

Our Callisto Platform

Callisto includes more than 50 Modules. The open architecture of the Callisto platform (incl. web services), the individual and modular expandability, as well as the constant, needs-oriented further development of the product in close cooperation with our customers and partners, guarantees the security of your investment.

  • Choose only the Modules that you need.
  • If you need a customized Module, we will go the extra mile for you.
  • You profit from new Modules developed for other customers too.
Callisto Plattform-Konzept 2D

Callisto Platform Concept

 

Why Choosing Callisto by CTModule over Other Solutions

All-In-One

One solution, one partner. Today’s businesses prefer a singlepane-of-glass landscape for all of their communication tools. With more than 50 different UCC add-on applications, CTModule’s Callisto platform offers you the broadest and most comprehensive portfolio in the entire industry.

Modularity

Customization is our key. All required applications on a single platform, combined with the worldwide unique concept for tailormade, run-time importable applications, qualifies Callisto as the most flexible, powerful and future-proof UCC multi-talent for your specific needs around your Cisco telephony infrastructure.

Security

Safety comes first. We are a trusted partner of nine major cruise lines and not only comply with all their security regulations but act proactive and always look for the safest way to go. We also comply with the Privacy and Security Assessment (PSA) of the largest Telecom Provider in Europe.

Swissness

Striving for highest quality. The label ‘swiss made software’ is a visible sign of our commitment to Switzerland as a place to develop software. The quality label builds awareness of Switzerland’s high standards in software development and support among developers, clients, and users.

Contact us!

We are happy to assist you

Phone: +41 31 531 11 11
Email: sales@ctmodule.com