Monitoring for team leaders

Callisto ProfACD Supervisor – Monitors status and helps maintain quality control

Team leaders or supervisors in a call center need a detailed overview of what is happening with their team so they can react to situations as they occur and quickly solve them. The ProfACD automated call distribution system provides tools for this purpose, such as the configurable ProfACD Viewer that displays a complete overview of all activities and agents in the call center, easy agent administration, receipt and evaluation of alarm messages, extensive reporting, a monitoring and coaching function for training and quality control (with the COC module), and much more.