Complete call center overview

The comprehensive ProfACD Viewer module for Cisco UCC solutions

CALLISTO ProfACD Viewer - Keeps you up to date with the latest call center information

To do his or her work efficiently, a call center agent needs a complete and easily understood overview of all queues for which the agent is responsible. The ProfACD Viewer is an indispensable automated call distribution (ACD) system that displays a comprehensive summary showing the status of all agents, as well as the call center service level parameters or the calls waiting in the queues (which can be picked up regardless of their order in the queue).


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