| Features from A–Z | Description |
| Actions | Each ECC filter entry allows actions to be defined for call routing. These actions can be: play announcement, resolve names, run an application, reject a call. Further actions can be defined in the individual applications. |
| Announcements / Announcement before reporting | An ECC filter can play an announcement to the caller even before the call has been established. Among other things, this application is used a lot in connection with the Callisto VoiceRecording solution for recording legally relevant texts. |
| Applications | In Module ECC, any customized applications can be imported at runtime and applied via a definable ECC filter. CTModule offers various standard ECC applications. |
| Called routing | Any actions, even running customized applications, can be executed per ECC filter even before the call has been connected based on the caller number or the caller number range. |
| Caller routing | Based on the caller number or the caller number range, any actions, also customized applications, can be executed per ECC filter even before the call has been connected. |
| Deployment | The External Call Control module is an integrated part of the Callisto platform and can be easily activated with a license. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server. |
| Directory reverse lookup | The name resolution on the phone can be set via an ECC filter, with a simple click on the checkbox. In addition, ECC applications, which can access external directories (e.g., Swiss-ETV, Directory-Lux, etc.), are available. |
| Filter | For routing the calls based on the caller or caller area and the called or called party area, the administrator can set any filters with any actions. The priority of each filter can be easily set using drag and drop. |
| Global number plan (E.164 support) |
E.164 numbers supported |
| green-IT | Lowest resource requirements in the industry with the highest performance: 2 to 8 CPUs, 2 to 6 GB RAM, 80 GB HD, up to max. 1’000 parallel calls per image. |
| High Availability | Yes |
| Name resolution and display | The name resolution on the phone can be set via an ECC filter, with a simple click on the checkbox. In addition, ECC applications, which can access external directories (e.g., Swiss-ETV, Directory-Lux, etc.), are available. |
| Presence and VIP-Status | The presence status of the users or the VIP status of the callers can be included in the individual ECC applications as required. |
| Provisioning | Manually or automatically from Cisco UCM through AXL or Microsoft AD, LDAP/OpenLDAP system and CSV files. Web services (REST) supported. |
| Reliability | Apart from the stability of the Callisto system, the Callisto system can be designed to be highly available. |
| Rerouting | Any Callisto ECC filter can be used to switch any rerouting |
| Scalability | Up to 960 parallel calls on one Callisto appliance. Additional instances supported. Unlimited number of ECC users. |
| Security | https, SIPS, password and PIN security, appliance security, integrated firewall |
| Supported Phones / Clients | External Call Control module supports all Cisco phones, as well as COC, Jabber, and Webex clients. |
| Time control | Based on arbitrarily definable schedules, any actions, also customized applications, can be executed per ECC filter even before the call has been connected. |
| Time schedules | A separate schedule can be stored or set for each individual ECC filter. |
| Voice Protocols and Codecs | Both codecs are supported based on the SIP protocol, G.711 and G.729. |
Highlights
Action before ringing
Before the call rings, the call can be routed, announcements played, or other actions triggered based on the information configured in Callisto ECC.
Planned rerouting
With the Callisto ECC application Routing Assistant, each subscriber can use their own versatile rerouting planner.
Announcements before ringing
Even before the call is answered, Callisto ECC can play defined announcements, for example, announcements before voice recording.
Black and whitelists
The powerful ECC module includes targeted call transfer or rejection based on names entered in a blacklist or whitelist or in the existing DB.
Reverse lookup
Incoming phone numbers are resolved based on the country code in the corresponding directory and displayed on the called party's phone.
Individual EEC applications
In addition to individual schedules, the module ECC provides the possibility of customized applications. This flexibility makes this module extremely powerful.
