Costa Crociere Success Story with Callisto!
“At Costa Crociere, we are dedicated to delivering an unparalleled onboard experience for our guests while maximizing operational efficiency. The revolutionary Callisto Platform has transformed our operations, empowering our crew with powerful UCC communication tools that have substantially improved operational efficiency – all that on one platform.”
Onboard communication is crucial in delivering seamless operations and memorable guest experiences on cruise ships. When Costa embarked on the task of equipping its newly constructed ship Costa Smeralda with a comprehensive communication solution, it sought a single provider to meet diverse needs. The chosen solution had to be versatile, scalable, highly secure, and future-proof, seamlessly integrating existing systems like Cisco CUCM and property owned PMS.
The challenge was complex, but the solution had to be simple and intuitive for the crew. It needed to cover various applications, from day-to-day operations to emergency response, accessible through a unified platform. Flexibility was vital, as the solution had to adapt to the ever-changing needs of a dynamic cruise environment.
Communication among crew members in the cruise environment presents a complex challenge. The ever-changing nature of the cruise industry, with its shifting itineraries, guest needs, and safety protocols, requires quick and accurate communication. CTModule has provided Callisto’s pivotal application platform to help Costa manage these needs. Additionally, CTModule’s excellent track record in the cruise market made it the clear choice for Costa Crociere. Italtel, CTModule’s Value Added System Integrator, carried out the setup and installation. Thanks to Italtel’s deep industry knowledge, the Callisto platform was seamlessly implemented, showing their commitment to enhancing communication among crew and passengers.
In 2019, the Callisto platform was first installed on the Costa Smeralda ship, and in 2022 on the Costa Toscana. In 2023, the Callisto system was implemented across the remaining Costa fleet, specifically for the management and billing functionalities of outbound calls.
Alongside providing Cruise Collection Modules like Cruise Alarming, ProfACD, Wake-up, RedManning Mode, and more, CTModule enables Costa to request individual applications based on customer requirements. This integrated approach has greatly benefited the cruise line. The flexible billing application facilitates an efficient pricing policy for both guests and crew members.
Callisto’s innovative features have enhanced efficiency and safety on board, empowering them to to focus on sustainability, quality and profitability. The platform enabled the company to streamline operations, improve communication and collaboration among staff, and deliver a personalized guest experience across all its ships. With seamless integration with existing systems and a focus on futureproofing, the solution set a new standard for onboard communication, ensuring that Costa’s new flagship was ready to navigate the challenges of the open seas.
The implementation of CTModule’s Callisto Platform across the entire Costa Crociere fleet was a resounding success.
Costa Crociere is an Italian company, based in Genoa, which is part of Carnival Corporation & plc, the world’s largest cruise group. For 77 years, Costa ships have been plying the seas of the world, taking guests to more than 200 different destinations, to be discovered through unique experiences, both on board and ashore.
Currently, the Costa fleet consists of 9 ships, all flying the Italian flag, sailing in the Mediterranean, Northern Europe, the Caribbean, Central America, South America, and the United Arab Emirates, Far East, South-East Asia, as well as offering “Around the World” and “Grand Cruises”, to visit different continents in a single holiday.
Source: Costa Crociere
Italtel’s core business focuses on the design, development and deployment of communications networks and on the provision of collaborative solutions created by integrating state-of-the-art technologies. They can be developed in Italtel’s labs or by their ecosystem of partners. The target markets are: Telco & Media, Industry & Manufacturing, Energy & Transportation, Banking & Insurance, Healthcare and Public Administration.
Italtel offers companies that want to increase their competitiveness through digital transformation, the right solutions and innovative services they need.
Source: Italtel website
Aldo Boccini (Costa),
IT Network Connectivity & Datacenter Facilities Director
“I am thrilled to share the successful implementation of the CTModule Callisto across our fleet. This state-of-the-art technology has not only streamlined the operational efficiency of our ships but has also significantly enhanced the management and billing of outbound calls. Specifically, the ACD (Automatic Call Distribution) modules have simplified the management of call queues for essential ship services such as Customer Service, Tour Office, SPA & Beauty, while the wake-up call module provides a straightforward platform for wake-up telephone services for guests and crew, all integrated with our onboard PMS. Other modules, like the RedManning Mode, enhance safety by restricting calls to the bridge and engine room during maneuvers, allowing them only to pre-authorized numbers. The seamless integration with Cisco’s CUCM solution is another highlight of the platform.”
Marco Marmonti (Italtel),
Account Manager
“We are proud to collaborate with CTModule and confident that this partnership will continue to drive innovation and elevate the standard of excellence in the maritime industry. With its innovative and efficient internal communication capabilities, it effectively addresses crucial aspects in cruise dynamic environment such as safety, reliability, and sustainability on board.”
Costa, Italtel and CTModule have been working together successfully since 2019.
A clear concept, the right solution, clean planning and consistent implementation were key success factors for Costa Crociere.
Custom applications in addition to standard applications is the key to success.
A single solution provider with one plaform (Callisto) that includes all value-added applications requested in the cruise market.
