|Features from A–Z||Description|
|Alarm systems||If the PMS system or the master clock are not reachable, Callisto sends an email alarm message.|
|Billing||Cruise Base offers a comprehensive billing application that can bill passengers, crew, and office phones individually. Usually, the specified data is exchanged with the PMS, which in turn generates the invoice. The extensive configuration options allow individual price plans for calls and called parties. It is also possible to grant refunds to individuals. If no PMS is available, Cruise Base Reporting can be used to bill the recipient directly.|
|Cabins||Each cabin can be assigned a name, call number, role, VIP status, language (manual/PMS), and status (manual/PMS). A clear list shows the cabins in the overview section. The cabin list can be exported and imported.|
|Check-in / Check-out||Automatic check-in/check-out via PMS or manually. Various options to customize the check-in/check-out process.|
|Client Matter Code||The Client Matter Code to be entered during a call via telephone to define the call by the caller is obtained by Callisto Base from the Cisco UCM and displayed in the billing reporting, including description.|
|Deployment||The Cruise Base module is licensed as the basis of all Cruise applications and is uploaded to the Callisto platform during the initial installation. Thanks to the Callisto appliance approach, an unrivaled fast installation is guaranteed. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server.|
|Global number plan (E.164 support)||E.164 numbers supported.|
|green-IT||Lowest resource requirements in the industry with the highest performance:
2 to 8 CPUs, 2 to 6 GB RAM, 80 GB HD, up to max. 1’000 parallel calls per image.
|Groups||Available groups for other Callisto applications, such as Group VoiceMail, can be entered manually, imported, or synchronized via PMS.|
|Languages||Cruise Base supports the configuration of various languages by default. These include the languages of the following countries: DE, US, GB, FR, IT, ES, PT, CN.|
|Phone text message||Automated messages can be sent to all XML-enabled Cisco phones during check-in. These can be individualized with placeholders (e.g., greeting, name, first name, cabin number, phone number, etc.). Notifications about incoming voice messages are also displayed on the phones.|
|PMS support||Cruise Base supports all major PMS systems used in the cruise market, including the certified with Callisto Oracle Hospitality Cruise Shipboard Property Management System (SPMS).|
|Price plans||In the Callisto Base billing application, individual price plans can be created, which consider the call region, the caller, and the charge interval.|
|Provisioning||Manually or automatically from Cisco UCM through AXL or Microsoft AD,
LDAP/OpenLDAP system and CSV files. Web services (REST) supported.
|Push messages to the phone||Automated messages can be sent to all XML-enabled Cisco phones during check-in. These can be individualized with placeholders (e.g., greeting, name, first name, cabin number, phone number, etc.). Notifications about incoming voice messages are also displayed on the phones.|
|Quick dialing buttons||Support of language-dependent definition or arrangement of quick-dial buttons on the Cisco terminals.|
|Refund (billing)||The comprehensive billing application in Module Cruise Base allows eligible parties to issue a refund to a bill recipient retroactively.|
|Reliability||Apart from the stability, the Callisto system can be designed to be highly available.|
|Reporting||The Cruise Base Billing Reporting gives a comprehensive overview of the individual bookings, with corresponding information and filter options, but also the possibility to grant refunds. You can also find details about, e.g., the Client Matter Code.|
|Roles||Custom roles can be defined, to which a cabin type, a billing account, and various Callisto Cruise functions can be assigned.|
|Scalability||Up to 960 parallel calls on one Callisto appliance. Additional instances supported. Unlimited number of users.|
|Security||fttps, SIPS, password and PIN security, appliance security, integrated firewall|
|Supported phones / clients||The Cruise Base module supports all Cisco phones, as well as COC, Jabber, and Webex clients.|
|System alarms||If the PMS system or the master clock are not reachable, Callisto sends an alarm message via e-mail.|
|Time synchronization / time zones||Based on the ship’s time, which is exactly specified by the master clock, Cruise Base reliably switches the time on the phones and in Callisto after a corresponding time zone change. The time can also be changed manually. A detailed reporting of the time changes is available.|
|Voice protocols and codecs||The codecs G.711 and G.729 are supported based on the SIP protocol.|
Broad PMS Support
Cruise Base supports all major PMS systems used in the cruise market, including the certified Callisto Oracle Hospitality Cruise Shipboard Property Management System (SPMS).
Flexible Check-In/Out Scenarios
Especially the check-in/check-out process differs from cruise line to cruise line, sometimes even within the cruise line itself. These requirements can be configured flexibly in the Cruise Base module.
Smart Role Concept
The Cruise Base role concept, in conjunction with the cabin and billing configuration, enables the flexible assignment of roles for the corresponding cabins and billing accounts.
Cruise Base supports by default the configuration of various languages. These include the languages of the following countries: DE, US, GB, FR, IT, ES, PT, CN.
Based on the ship's time precisely specified by the master clock, Cruise Base reliably converts the time on the phones and in Callisto after a corresponding time zone change.
Billing & Reporting
Cruise Base provides a sophisticated billing application for invoice information exchange with the PMS and a comprehensive reporting tool, including refund possibilities.