RELIABLE CHILD CARE

Callisto BabyPhone for Cisco UCC solutions: Smart childcare for parents!

Babyphone – Babysitting Made Easy

A vacation with a baby is different from vacation for two. But parents also want a little break from time to time, which is only possible in the evening when the baby is asleep. What now? - It's simple, with Callisto BabyPhone! Mom and dad can now spend the evening safely and carefree. The BabyPhone module registers the quietest peep in the baby's sleeping room and immediately informs the parents; acoustically, optionally with video. Callisto BabyPhone is also available as a mobile application.

Callisto BabyPhone

The professional guardian for the guests children

  • Overview
  • Features
  • Services
  • References

Highlights

Easy to Use

The ease of use of Callisto BabyPhone is essential, especially in guest care. With the Callisto BabyPhone Mobile smartphone app, both the set-up and the use of room monitoring become child's play.

High Security Standards

High reliability is a must in the area of child monitoring. That is why Callisto BabyPhone has many control and alarm mechanisms to ensure safety for the child and parents.

Efficient Processes

The initialization of the BabyPhone service saves time and effort as it provides efficient workflows for the guests and the staff to set-up the application.

Two Media

In the basic package, Callisto BabyPhone supports acoustic room monitoring. Optionally, video can be enabled with supported cameras in the cabins/rooms.

Detailed Reporting

The processes and alarms are recorded in the Cruise BabyPhone reporting and displayed with flexible search criteria. Authorized people can provide information about the procedures at any time.

All Features in Detail

Features from A–Z Description
Acoustic monitoring The room with the infant is acoustically monitored by BabyPhone per default. If a certain noise level (configurable) is exceeded in the room, an alarm is triggered.
Check-in / Check-out BabyPhone monitoring can be set for this room as soon as a cabin is checked in. On check-out, all active BabyPhone monitoring is terminated or deleted. Restarting monitoring is no longer possible.
Configuration BabyPhone can be configured as follows: Volume threshold, measurement period, pause between alarms, alarm delay when initiating monitoring, and many more.
Deployment The BabyPhone module is licensed as an optional module and uploaded to the Callisto platform during the initial installation with the Cruise or Hotel package. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server.
Global number plan (E.164 support) E.164 numbers supported.
green-IT Lowest resource requirements in the industry with the highest performance: 2 to 8 CPUs, 2 to 6 GB RAM, 80 GB HD, up to max. 1’000 parallel calls per image.
High Availability Yes
Languages BabyPhone is multilingual, for the IVR, for the announcements, and the BabyPhone smartphone application. The language is set during check-in and for the smartphone application via the output process.
PMS support BabyPhone receives all necessary information for the service at check-in/out from the corresponding PMS. At check-in, BabyPhone monitoring can be set for this room. At check-out, all active BabyPhone monitoring is terminated or deleted. It is no longer possible to restart monitoring.
Provisioning Manually or automatically from Cisco UCM through AXL or Microsoft AD,
LDAP/OpenLDAP system and CSV files. Web services (REST) supported.
QR-Code If the BabyPhone smartphone application is used, the “room to smartphone” assignment process can be simplified: Enter the room number in the Callisto web interface, scan the QR code with the smartphone and hand the device to the guest.
Quick dial buttons BabyPhone monitoring can be configured for Cisco room phones, where this feature is supported, as quick-dial buttons on the terminals.
Reliability Apart from the stability of the Callisto system, the Callisto system can be designed to be highly available.
Reporting BabyPhone reporting gives a comprehensive overview of the individual events, when, who, how surveillance was set-up, alerted, listened in, ended surveillance, or if something went wrong in the process. Corresponding search options are available.
Room monitoring The room with the infant is acoustically monitored by BabyPhone per default. If a certain noise level (configurable) is exceeded in the room, an alarm is triggered. Optionally, suppose a video camera is available in the room, and the Callisto BabyPhone app is used. In that case, the room can then also be observed via video in the event of an alarm or a call.
Scalability Up to 960 parallel calls on one Callisto appliance. Additional instances supported. Unlimited number of Callisto BabyPhone users. Parallel monitoring depends on the number of available lines or the maximum number of monitoring configured in BabyPhone at the time of the monitoring order.
Security fttps, SIPS, password and PIN security, appliance security, integrated firewall
Smartphones The Callisto BabyPhone application significantly extends the functionality of BabyPhone. In particular, simpler processes and additional security are available. Currently, Android smartphones are supported, iOS on request.
Supported Phones / Clients Regarding cabin/room phones, BabyPhone supports all Cisco phones and all other phones in a UCM environment. Mobile phones can either be smartphones (recommended as advanced features are available with the Callisto BabyPhone app) or any alternative mobile phone.
Video monitoring Optionally, suppose a video camera is available in the room, and the Callisto BabyPhone app is used. In that case, the room can also be observed via video in the event of an alarm or call.
Voice Protocols and Codecs Both codecs are supported based on the SIP protocol, G.711 and G.729.

We Support You in Every Situation

Sales Support

We support you in every step of the resale cycle. Depending on your Partner level, we will guide you through the sales process with your customer.

Installation and Configuration Support

We support you during the installation, configuration, and roll-out process, for on-prem, managed service, or cloud projects. A satisfied partner and customer is our daily goal.

Operation and Maintenance Support

In each phase of our product development process, we pay attention to the highest quality and stability. Our dedicated support team is immediately available according to defined SLA times if any incident still occurs. More…

Training

We train and support our partners and their customers to learn how to install, manage and use our Callisto products correctly. More…

Tailored Developments

Thanks to the unique Callisto “Open Applications Management” concept, partners and their customers have the opportunity to add customized and tailored applications to the system at any time during runtime with no service interruption. More…

Consulting

Our long-lasting expertise in UCC services and our comprehensive know-how in the industry leads CTModule to deliver the best-in-class consultancy for your projects. More…

You Can Expect Only the Best – Because Quality Matters

Compatible

The Callisto appliance solution has been successfully tested and certified with Cisco UCM V12.5. In addition to that, the Callisto platform is compatible with all popular Cisco PBX systems (UCM, UCME, BE6k/7k, HCS, Webex).

Preferred Solution Partner

CTModule has been working with Cisco Systems since 2004 and is now one of the selected manufacturers worldwide with the Cisco Preferred Solution Partner status.

Swiss Made Software

Since 2007, the “swiss made software” label stands for Swiss values such as quality, reliability and precision - especially in software development. CTModule is one of the first members of this quality label.

Oracle SPMS Validation

CTModule has reached the Oracle Validated Integration for Callisto Cruise with the Oracle Hospitality Cruise Shipboard Property Management System (SPMS). This certification gives customers as well as the responsible shipping crews the necessary assurance that these two important on-board systems work together perfectly.

Callisto BabyPhone – Your Best Choice

Offer Extra Service

Offer guests something more than the competitor and support parents with the BabyPhone service to be able to enjoy a carefree evening.

Simple Introduction

The fast and simple set-up of the Callisto BabyPhone module and the easy distribution of the BabyPhone smartphone app through the Mobile Device Management (MDM) system facilitates introducing the offer to parents.

Efficient Processes

The well-designed, efficient processes for issuing BabyPhone mobile phones through the reception and for parents to activate the BabyPhone service have made the service very popular with staff and users.

Vacations for You and Your Baby

Unforgettable vacations are closely related to the experiences. Therefore, give active parents the additional freedom for adventures with the Callisto BabyPhone service. And this is how it works:

  1. Cruise: Issue of a mobile phone accessible from the local telephony system to the parents, preferably a smartphone with the Callisto BabyPhone Mobile application.
    Hotel: Registration of parents’ mobile phone in Callisto BabyPhone (may generate external costs) or issuance of a mobile phone accessible from the local telephony system to the parents, preferably a smartphone with the Callisto BabyPhone Mobile application.
  2. Without BabyPhone Mobile app: The parents dial the Callisto BabyPhone number from the room phone, enter the call number of the mobile phone received, place the handset near the baby and quickly leave the room.
    With BabyPhone Mobile app: Parents start monitoring in the BabyPhone Mobile app, answer the call that has now been started on the room telephone, place the handset as close to the baby as possible, and quickly leave the room.
  3. The room monitoring is now active, and parents have a pre-configured time (which the administrator can flexibly change) for leaving the room. As soon as the level of the set acoustic threshold in the room exceeds, BabyPhone calls the parents’ mobile phone, who can now listen directly into the room (optionally with video).
  4. If parents would like to listen to the room briefly, they can do so with the mobile phone or BabyPhone app. The baby will not be disturbed by the ringing of the phone.
  5. The BabyPhone service can be terminated by hanging up the handset on the room telephone or through the BabyPhone app.

As long as the parents do not receive a call on the BabyPhone mobile phone, they can fully enjoy their evening thanks to BabyPhone.


Safe Operation Is Essential

A baby monitoring app must properly work and be safe. That is why Callisto BabyPhone also provides additional security checks. For example, the BabyPhone mobile app constantly monitors the WLAN connection. An acoustic alarm with visual indication is triggered as soon as the connection is interrupted. If Callisto cannot reach a mobile phone in the event of an alarm, attempts are made until the call is answered. If the monitoring connection between the room and Callisto is disconnected for any reason, parents will receive a notification that the service has been deactivated. Additional checks and alerting actions make Callisto BabyPhone one of the safest BabyPhone applications on the market.


Save Reporting

If ever a guest contacts the front desk with a specific question, detailed BabyPhone reporting is available to the staff. Every single action that has been performed for each monitoring is recorded in the reporting. The following entries are visible:

  • the executing call number
  • the action itself
  • the time of the action
  • the result of the action
  • the room number

With this information, each step of the monitoring can be traced and any open points of the guest can be resolved.

Technology That Inspires

  • Architecture
  • Requirements
  • Compatibility

Callisto Architecture – The New Simplicity

The Callisto platform provides the following features (without Modules and Applications):

  • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)
  • Base infrastructure for import, configuration, and administration of modules, collections, and applications
  • Platform management for security, back-up/restore, update/upgrade process, licensing, log and troubleshooting capabilities
  • Dashboard and reporting
  • Single Sign-On (SSO) support
  • User and administrator management, rights management.

After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
Callisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):

  • Callisto web and telephone interface
  • Cisco endpoints (XML-enabled with push message support)
  • Cisco Jabber client with Callisto Gadgets (tabs)
  • Cisco Webex App
  • PC with Callisto operator solution and Callisto Gadgets
  • SmartPhones (iOS/Android) with Callisto Gadgets and native applications
  • Tablets (iOS/Android) with Callisto Gadgets and native applications
  • Legacy phones, DECT phones, WLAN phones according to manuals.

The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
Further Callisto interfaces are:

  • SIP, Secure SIP (UDP, TCP, TLS)
  • RTP, SRTP, T.38/G.711 (Softfax)
  • Cisco AXL
  • IP Socket connection
  • HTTP(S), (S)FTP
  • (S)LDAP (authentication, phone book)
  • ESPA 4.4.4 / X (Alarming)
  • REST (provisioning)
  • Application interfaces for various services or applications

The Unified Presence Server (CUPS) can be integrated as an external presence source.

Minimal requirements and resource-saving for Green IT

The following requirements are needed for a proper use of the Callisto platform with the selected module(s):

Requirements Requisite/Description
Callisto Appliance (virtual Image, OVA)
  • One Callisto appliance for up to approx. 1000 parallel calls on the platform.
  • One platform is sufficient for an unlimited number of users and voicemail boxes
Virtual environment minimal: VMware ESX(i) 6.5
Callisto Appliance “Small”
  • up to 60 parallel calls
  • 2 GB RAM
  • 2 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Medium”
  • up to 240 parallel calls
  • 4 GB RAM
  • 4 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Large”
  • up to 240 parallel calls
  • 6 GB RAM
  • 8 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
  • max. 960 parallel calls per appliance
PBX (TVA/PBX) Cisco IP-PBX: CUCM, HCS, Webex (Unified CM), BExk, UCx00, UCME

Callisto Architecture – The New Simplicity

The Callisto platform provides the following features (without Modules and Applications):

  • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)
  • Base infrastructure for import, configuration, and administration of modules, collections, and applications
  • Platform management for security, back-up/restore, update/upgrade process, licensing, log and troubleshooting capabilities
  • Dashboard and reporting
  • Single Sign-On (SSO) support
  • User and administrator management, rights management.

After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
Callisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):

  • Callisto web and telephone interface
  • Cisco endpoints (XML-enabled with push message support)
  • Cisco Jabber client with Callisto Gadgets (tabs)
  • Cisco Webex App
  • PC with Callisto operator solution and Callisto Gadgets
  • SmartPhones (iOS/Android) with Callisto Gadgets and native applications
  • Tablets (iOS/Android) with Callisto Gadgets and native applications
  • Legacy phones, DECT phones, WLAN phones according to manuals.

The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
Further Callisto interfaces are:

  • SIP, Secure SIP (UDP, TCP, TLS)
  • RTP, SRTP, T.38/G.711 (Softfax)
  • Cisco AXL
  • IP Socket connection
  • HTTP(S), (S)FTP
  • (S)LDAP (authentication, phone book)
  • ESPA 4.4.4 / X (Alarming)
  • REST (provisioning)
  • Application interfaces for various services or applications

The Unified Presence Server (CUPS) can be integrated as an external presence source.

Contact Us!

We are happy to assist you

Phone: +41 31 531 11 11
Email: sales@ctmodule.com