Good morning to Callisto Cruise Wake-up

The perfect start to the day for your guests & crew members!

Cruise Wake-up service – Pleasant awakening for guests & crew on board

Wake up or remind your guests at the desired time, with a friendly voice and soft music with the Callisto Cruise Wake-up Service. With individual configuration options, a clear display of wake-up calls per cabin, and detailed reporting, the Cruise Wake-up module is an indispensable application on board every ship.

Cruise Wake-up

The efficient wake-up solution for a large number of cabins

  • Overview
  • Features
  • Services
  • References

Highlights

Flexible configuration

Punctuality is the goal of wake-up calls. That's why the Callisto Cruise Wake-up Service offers flexible call settings to handle wake-up calls or reminders quickly and efficiently by telephone.

Clear dashboard

In addition to voice-guided and easy entry of a wake-up call by phone, Cruise Wake-up provides the front office with a clear dashboard of room wake-up status and advanced wake-up options.

Simple group wake-up calls

Cruise Wake-up supports the possibility to set a wake-up call for groups: Select the group in the Callisto web interface, set the time, save, done. As simple as that!

Exact reporting

The on-time wake-up calls and any missed calls are recorded and displayed in detail in the reporting with flexible search criteria.

All features in detail

Features from A–Z Description
Call configuration The alarm call can be configured as follows: Ringing time, repetitions, pause between ringing, number of repetitions, time format, and many more.
Check-in / Check-out Once a cabin is checked in, a wake-up call can be set for that room. Upon check-out, all wake-up calls for this cabin are deleted.
Dashboard A clear dashboard shows the desired rooms in the context of the configured wake-up calls. All cabins, cabins with a wake-up call, cabins without a wake-up call, or all groups can be displayed. The search function is also available.
Deployment The Cruise Wake-up module is licensed as an optional module and uploaded to the Callisto platform with the Cruise package during the initial installation. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server.
Global number plan
(E.164 support)		 E.164 numbers supported
green-IT Lowest resource requirements in the industry with the highest performance: 2 to 8 CPUs, 2 to 6 GB RAM, 80 GB HD, up to max. 1’000 parallel calls per image.
Group wake-up calls Groups entered in the Cruise Base module are also available in Cruise Wake-up for the configuration of wake-up calls.
High Availability Yes
Languages Cruise Wake-up is multilingual for the wake-up IVR and the announcements. The language is set during check-in.
PMS Support Cruise Wake-up receives all necessary information for the service at check-in/-out from the corresponding PMS. At check-out, all possibly still existing wake-up calls are deleted.
Provisioning Manually or automatically from Cisco UCM through AXL or Microsoft AD,
LDAP/OpenLDAP system and CSV files. Web services (REST) supported.
Quick dial buttons The wake-up call can be configured for Cisco room phones, where this function is supported, as quick-dial buttons on the terminals.
Reliability Apart from the stability of the Callisto system, the Callisto system can be designed to be highly available.
Reporting Cruise wake-up reporting gives a comprehensive overview of the individual processes, when, who, how a wake-up call was set or listened to or not listened to or something went wrong in the process. Corresponding search options are available.
Scalability Up to 960 parallel calls on one Callisto appliance. Additional instances supported. Unlimited number of Callisto wake-up users. Parallel wake-up calls depend on the number of available lines at the time of the wake-up call.
Security https, SIPS, password and PIN security, appliance security, integrated firewall
Supported Phones / Clients Module Cruise Wake-up primarily supports all Cisco phones, as well as the Jabber and Webex clients, but also all other phones in a UCM environment.
Time announcement The announcement of the exact time on a wake-up call is made automatically with the preselected voice by the Cruise Line, thanks to Callisto Syswave technology.
Time format 24h or the 12h format can be configured.
Time synchronization / time zones The time set by the Cruise Base module after a corresponding time zone change is newly adopted for the wake-up time. The wake-up calls are executed at this new time in each case. Wake-up calls that have moved into the past due to the time zone change are triggered immediately.
Voice Protocols and Codecs Both codecs are supported based on the SIP protocol, G.711 and G.729.

We Support You in Every Situation

Sales Support

We support you in every step of the resale cycle. Depending on your Partner level, we will guide you through the sales process with your customer.

Installation and Configuration Support

We support you during the installation, configuration, and roll-out process for on-prem, managed service, or cloud projects. A satisfied partner and customer is our daily goal.

Operation and Maintenance Support

We pay attention to the highest quality and stability in each phase of our product development process. Our dedicated support team is immediately available according to defined SLA times if any incident still occurs. More…

Training

We train and support our partners and their customers to learn how to correctly install, manage and use our Callisto products. More…

Tailored Developments

Thanks to the unique Callisto “Open Applications Management” concept, partners and their customers can add customized and tailored applications to the system anytime during runtime with no service interruption. More…

Consulting

Our long-lasting expertise in UCC services and comprehensive industry know-how lead CTModule to deliver the best-in-class consultancy for your projects. More…

You Can Expect Only the Best – Because Quality Matters

Compatible

The Callisto appliance solution has been successfully tested and certified with Cisco UCM V12.5. In addition to that, the Callisto platform is compatible with all popular Cisco PBX systems (UCM, UCME, BE6k/7k, HCS, Webex).

Preferred Solution Partner

CTModule has been working with Cisco Systems since 2004 and is now one of the selected manufacturers worldwide with the Cisco Preferred Solution Partner status.

Swiss Made Software

Since 2007, the “swiss made software” label stands for Swiss values such as quality, reliability and precision - especially in software development. CTModule is one of the first members of this quality label.

Oracle SPMS Validation

CTModule has reached the Oracle Validated Integration for Callisto Cruise with the Oracle Hospitality Cruise Shipboard Property Management System (SPMS). This certification gives customers as well as the responsible shipping crews the necessary assurance that these two important on-board systems work together perfectly.

Callisto Cruise Wake-up – Your best choice

Integrated

Cruise Wake-up is integrated into the Callisto check-in/check-out management process. The modularity of Callisto offers loads of advantages to the customer.

Simple

Cruise Wake-up offers simplicity and professionalism for guests/crew and front desk staff. Simple yet efficient for a high number of simultaneous wake-up calls.

Must-have

The wake-up call is a must-have on board a ship and is still widely used. In Callisto, this service is simply available.

Custom wake-up calls

The challenge on cruise ships is to wake up every subscriber in time when there are many simultaneous wake-up calls. Simply dimensioning a system for this very short full load would not be effective. For this reason, Cruise Wake-up offers a wide range of configuration options to achieve the best efficiency with the smallest resource requirements. Influencing parameters are, for example:

  • Number of simultaneously set wake-up calls
  • Number of simultaneously available lines for the wake-up calls
  • Time until a wake-up call is accepted
  • Time until a wake-up call is entered
  • Time until a wake-up call is answered or the call is hung up again
  • Number of attempts required for a wake-up request

To optimize on-time wake-up orders with respect to available system resources, Cruise Wake-up provides the following setting options:

  • the number of simultaneously available lines on the system (license)
  • the ringing time for a wake-up call
  • the number of repetitions for one wake-up call
  • the maximum number of simultaneous calls for a wake-up call
  • the maximum number of concurrent calls for setting up wake-up calls
  • the automatic detection of diverted phones with wake-up calls

These parameters ensure that a large number of simultaneous wake-up calls are in an optimal ratio to the system resources and that all guests or crew members are woken up on time.

A nice day begins with a friendly voice

Who of us would not like to be woken up in the morning by a friendly voice to start the new day? This friendly voice for the wake-up call is, of course, different for each cruise line and must match the CI/CD of the company. Therefore, each cruise line should be able to create its own individual wake-up call announcements. Even the automatically composed spoken wake-up time sound – thanks to Callisto Syswave technology – in the voice chosen by the cruise line for the recordings. Good morning Callisto wake-up – your guests will love it!

Front office overview

Guests would like to know from the reception whether they have already entered a wake-up order for the departure day or would like to register a new wake-up order, possibly even a repetitive one. No problem: Cruise Wake-up provides the front office with a clearly arranged dashboard with all cabins, and the corresponding room can be searched directly. All cabins with a wake-up order, without a wake-up order, or group wake-up orders can also be filtered and displayed. The color nuanced display of the cabins lets the responsible persons immediately recognize the cabin wake-up status.

The front office can easily fulfill all customer requests related to wake-up orders using the dashboard. Questions about existing wake-up orders, rescheduling, or repetitive orders over several days or until the end of the trip. All that in with just one module.

Easy group wake-up

Mostly, groups have the same schedule and have to meet at a defined time at a defined place. In many cases, the whole group should be reminded or woken up at the same time. Therefore Cruise Wake-up provides the possibility of a group wake-up call. Groups can easily be created in the Cruise Base module, imported, or synchronized via PMS. Afterward, the groups are automatically available in Cruise Wake-up for selecting or setting wake-up calls. Simple, fast, efficient.

Reporting of wake-up calls

It can happen that the guest has set the wrong time and is woken up at a different time than desired. The staff has access to a comprehensive wake-up call reporting system for such customer complaints. All steps from entering the wake-up request to answering the wake-up call are stored in the wake-up calls reporting.

  • executing source
  • action itself
  • time of the action
  • result of the action
  • cabin number
  • wake-up time
  • and if necessary, the group concerned

 

Technology that inspires

  • Architecture
  • Requirements
  • Compatibility

Callisto architecture – The new simplicity

The Callisto platform provides the following features (without Modules and Applications):

  • all interfaces to the Cisco telephony infrastructure, provisioning (e.g., Kurmi), and 3rd party systems (e.g. (S)PMS, CRM, alarm systems, etc.)
  • Base infrastructure for import, configuration, and administration of modules, collections, and applications
  • Platform management for security, back-up/restore, update/upgrade process, licensing, log and troubleshooting capabilities
  • Dashboard and reporting
  • Single Sign-On (SSO) support
  • User and administrator management, rights management.

After licensing, modules, collections, or customized applications can be uploaded to the Callisto platform and configured in a simple and flexible way.
Callisto, with its available modules and applications, supports the following end devices and clients (depending on the use case):

  • Callisto web and telephone interface
  • Cisco endpoints (XML-enabled with push message support)
  • Cisco Jabber client with Callisto Gadgets (tabs)
  • Cisco Webex App
  • PC with Callisto operator solution and Callisto Gadgets
  • SmartPhones (iOS/Android) with Callisto Gadgets and native applications
  • Tablets (iOS/Android) with Callisto Gadgets and native applications
  • Legacy phones, DECT phones, WLAN phones according to manuals.

The Cisco PBX infrastructure (BExk, UCM, HCS) is connected to the Callisto platform via SIP trunk, AXL, and JTAPI (for COC switch solution) or SFTP (for CDRs).
Further Callisto interfaces are:

  • SIP, Secure SIP (UDP, TCP, TLS)
  • RTP, SRTP, T.38/G.711 (Softfax)
  • Cisco AXL
  • IP Socket connection
  • HTTP(S), (S)FTP
  • (S)LDAP (authentication, phone book)
  • ESPA 4.4.4 / X (Alarming)
  • REST (provisioning)
  • Application interfaces for various services or applications

The Unified Presence Server (CUPS) can be integrated as an external presence source.

Minimal requirements and resource-saving for green IT

The following requirements are needed for a proper use of the Callisto platform with the selected module(s):

Requirements Requisite/Description
Callisto Appliance (virtual Image, OVA)
  • One Callisto appliance for up to approx. 1000 parallel calls on the platform.
  • One platform is sufficient for an unlimited number of users and voicemail boxes
Virtual environment minimal: VMware ESX(i) 6.5
Callisto Appliance “Small”
  • up to 60 parallel calls
  • 2 GB RAM
  • 2 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Medium”
  • up to 240 parallel calls
  • 4 GB RAM
  • 4 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
Callisto Appliance “Large”
  • up to 240 parallel calls
  • 6 GB RAM
  • 8 CPUs (ca. 2 GHz)
  • 80 GB hard disk space
  • 1 network connection
  • max. 960 parallel calls per appliance
PBX (TVA/PBX) Cisco IP-PBX: CUCM, HCS, Webex (Unified CM), BExk, UCx00, UCME

Compatibility

The following products have been tested for interoperability with the Callisto platform.

Note: Various modules of the Callisto platform may also be compatible with other IP-PBX systems. Contact us if you have a specific project.

Manufacturer System Version
Cisco Systems Inc. Unified Communications Manager 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Business Edition 6000 8.6, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Business Edition 7000 8.6, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Unified Communications Manager Express 7.x, 8.x, 9.x,10.x,11.x, 12.x, 14.x
Cisco Systems Inc. Hosted Collaboration Solution (HCS) 8.6, 9.x, 10.x, 11.x ,12.x, 14.x
Cisco Systems Inc. Cisco UCM Cloud —
     
Cisco Systems Inc. Cisco Unified Presence Service (CUPS) 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
     
Cisco Systems Inc. Cisco Jabber 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x
Cisco Systems Inc. Cisco Webex Client —
     
Diverse Android for Smartphones and Tablets upon request
Apple Inc. IOS for Smartphones and Tablets upon request
     
CTModule AG COC Operator Console Windows 7.x, 8.x, 10.x, 11.x

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Phone: +41 31 531 11 11
Email: sales@ctmodule.com