| Features from A–Z | Description |
| 1-Button Service | The 1-button service multiservice key for assistant phones, allows different actions on the same phone key, depending on the call status of the manager and the assistant. |
| Access through attendant solution COC | ManagerAssistant Group is available as a gadget/HTML window and is displayed accordingly in an HTML panel in COC as an integrated window. |
| Access through Jabber Client | ManagerAssistant Group is available as a gadget/HTML window and is displayed accordingly as a tab-integrated window. |
| Access through phone | Supports audio notifications, visual presence and phone status information on the Cisco IP Phone with a display. Access to user and group management from the phone. Almost all features from the HTML user interface are available on the phone. |
| Access through smartphone | ManagerAssistant Group is available as a gadget/HTML window and can be displayed accordingly as a web app. However, the functions here are limited to the visual information. |
| Access through web interface | Access for authorized administrators for configuration or reporting. The client web interface is available for standalone use or display in the various clients (such as Jabber, Webex, COC, smartphones). |
| Access through web services | Configuration of settings, groups and members as well as VIP participants, can be done via REST services. |
| Access through Webex Client | ManagerAssistant Group is available as a gadget/HTML window and, as an HTML-integrated window. |
| Call prioritization | Callers from the VIP list are put through to the manager, even if the manager is not available or has set call blocking (Break call blocking). |
| Cisco Phone Services | Many functions, such as main menu, pickup, status change, call transfer, etc. are available through Cisco phone services (Phone Services). |
| Clients | Multiple ManagerAssistant Group instances can be installed on the Callisto platform and used for different clients. |
| Deployment | The ManagerAssistant Group module can be optionally licensed and uploaded to the Callisto platform without interruption. Prepared as an appliance image (OVA), the Callisto system can be installed on any virtual machine or physical server. |
| Evaluations | The ManagerAssistant Group Reporting contains a clear logging of all calls. Detailed reports are available to authorized persons for evaluations (data and graphics) on the screen or in Excel. |
| Global number plan (E.164 support) | E.164 numbers supported |
| green-IT | Lowest resource requirements in the industry with highest performance: 2 to 8 CPU’s, 2 to 6 GB RAM, 80 GB HD, up to max. 1’000 parallel calls per image. |
| High Availability | Yes |
| Instances | Multiple ManagerAssistant Group instances can be installed on the Callisto platform and used for different clients. |
| Name / phone number identification | When a call originally addressed to the manager is redirected to the assistant, the displayed information such as caller name and caller number can be customized for each group for possible privacy reasons or to identify from which the redirected call originates in case of multiple managers. |
| Notifications | Notifications with adjustable ringtone for incoming calls to team members/assistants/managers on own phone or Jabber client. |
| Overflow | If managers and assistants are not available, an overflow to other groups or phone numbers can be configured. |
| Phone menus / context menus | Depending on the permissions, the ManagerAssistant Group main menu on the phone provides most of the available functions. However, there are also context menus that allow quick actions with a few key clicks on the phone. |
| Presence | Easy detection of presence (presence status) of all group members on the phone display or in the HTML window (Jabber, Webex, COC). Integrated with Cisco CUPS. |
| Provisioning | Manually or automatically from Cisco UCM through AXL or Microsoft AD, LDAP/OpenLDAP system and CSV files. Web services (REST) supported. |
| Reliability | Apart from the stability of the Callisto system, the Callisto system can be designed to be highly available. |
| Reporting | The ManagerAssistant Group Reporting contains a clear logging of all calls. Detailed reports are available to authorized people for evaluations (data and graphics) on the screen or in Excel. |
| REST interface | Configuration of settings, groups and members as well as VIP participants, can be done via REST services. |
| Scalability | Callisto ManagerAssistant Group supports an unlimited number of users per Callisto instance and up to 960 parallel lines for calls to the teams. In addition, independent ManagerAssistant Group instances for different clients can be set up on Callisto. Depending on the phone display type, a maximum of 18 or 24 team members can be displayed simultaneously. |
| Security | https, SIPS, Passwort- und PIN-Sicherheit, Appliance-Sicherheit, integrierte Firewall |
| Status display | Easy recognition of presence, phone and call status of all group members on the phone display or in the HTML window (Jabber, Webex, COC). |
| Supported phone / clients | ManagerAssistant Group supports all Cisco phones with color display (which support the CiscoIPPhone XML object “CiscoIPPhoneStatusFile”), as well as the COC, Jabber and Webex clients. |
| VIP Caller | Callers entered in the VIP list are put through to the manager, even if the manager is not available or has set call blocking (Break call blocking). |
| Voice Protocols and Codecs | Based on the SIP protocol, both codecs are supported, G.711 and G.729. |
Highlights
Status in real time
All team members' phone and presence statuses are displayed in real-time on the phone displays, in Jabber/Webex, in the browser, and in the Callisto COC agent solution.
Team overview
Whether presence or phone status, the team is always visible on any device, enriched with important information. Detailed reporting is available for authorized people.
Call handling
ManagerAssistant Group's HTML-based user interface provides simple ways for team members to view all team statuses and "pickup" or transfer calls.
Own queue
Each team has its own queue with announcement, and it is even possible to configure an overflow.
1-button service
ManagerAssistant Group provides an intelligent 1-button service for assistants to provide fast access to the next action.
VIP management
Each manager or each team has freely configurable VIP callers (1-5 stars) on their phone number, which will be put through despite a non-availability.
